Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on completing all pre-employment background screenings.

Summary:

The Small Business Relationship Manager supports SRP Federal Credit Union’s business membership by serving as the primary relationship manager for Member Business Loans up to $500,000 and business relationships with combined loans up to $1,000,000. This role partners closely with Commercial Loan Officers and SRP Branch Ambassadors to deliver a seamless, value focused experience for small business members.

Essential Duties and Responsibilities:

Growth Strategy Development

• Engage actively in community and business development activities to expand the potential member base.
• Partner with internal teams to support organizational growth goals.
• Build and manage a portfolio of small business members, identifying needs and delivering value added financial solutions.
• Develop and maintain a strong external referral network (Centers of Influence) and maintain a visible presence in the market.

Market Expansion & Member Experience Initiatives

• Serve as the primary point of contact for small business members, ensuring a high quality, consultative experience.
• Understand the members’ needs, provide value added solutions, manage a portfolio of existing members and drive new Business Member relationships.
• Collaborate with branch ambassadors to enhance knowledge and understanding of Member Business Services.
• Promote and cross sell credit union products and services using a member benefit focused approach.
• Work effectively within a team environment to deliver comprehensive member solutions while collaborating closely with internal partners
• Builds and maintains a robust external referral base (COI Centers of Influence) while maintaining a visible market presence.

Credit, Underwriting & Portfolio Management

• Solicit new loan opportunities and manage the full lending process from application through closing.
• Prepare and compile business loan applications. Underwrite loans up to $250,000.
• Conduct credit analysis, assign borrower risk ratings, and perform ongoing loan reviews.
• Maintain thorough knowledge of commercial lending policies, procedures, and regulatory requirements.

Marketing & Community Engagement

• Support initiatives that increase awareness of SRP Federal Credit Union within the business community.
• Align with marketing and consumer insights efforts to strengthen brand presence and member engagement.

Compliance & Risk Management

• Adhere fully to all credit union policies and procedures, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.
• Ensure all lending and member interaction activities meet regulatory and internal compliance standards.

Supervisory Responsibilities  

• There will be no direct supervisory responsibilities for this role.

Qualifications

Education and/or Experience:

• Bachelor’s degree in business administration, Finance, Business Management, or related field preferred.
• Minimum of five years of business banking or business lending experience preferred.

Other Skills:

• Proven ability to build and maintain strong relationships with members and internal partners.

• Strong communication skills, both verbal and written.
• Excellent organizational, multitasking, and prioritization abilities.
• High attention to detail and accuracy.
• Knowledge of financial services, lending products, and business banking solutions.
• Experience documenting and improving business processes.
• Strong customer service orientation.
• Ability to engage in professional, consultative conversations with senior business leaders.

Computer Skills:

• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Familiarity with CRM systems and lending platforms such as nCino and Symitar preferred.

Physical Demands:

• May be required to stand, use hands, and reach with arms.
• May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
• Must be able to lift up to 25 lbs.
• Requires ability to communicate effectively in person, on the phone, and via digital channels.
• Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.

Salary : $101,091 - $126,364