Front Line Service Supervisor, Silver Bluff, Aiken, SC

Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on completing all pre-employment background screenings.

Under the direction of the Branch Manager and Assistant Branch Manager creates a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Ensures productivity and upbeat team morale on the teller line. Promotes a positive image of the Credit Union both inside and outside the workplace.

Essential Duties and Responsibilities:

• Proficient with all teller duties and responsibilities.
• Completes all duties and responsibilities of a Teller and Front Line Service Supervisor.
• Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in the processing of transactions.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members, and employ excellent listening and communication skills effectively to uncover needs. Makes referrals to the appropriate contacts.
• Provides ongoing supervision to Tellers and schedules their workday. Ensures the completion of their assigned duties, including helping with problems or unusual transactions.
• Conducts monthly cash audits of all tellers. Verifies that all policies and procedures are followed to ensure satisfactory branch audits with no observations involving the teller line.
• Maintains cash inventories in the branch and ATMs to ensure members' needs are met while preventing the buildup of unused quantities and keeping within prescribed limits. Orders and ships cash as needed. Receives and verifies the accuracy of delivered cash shipment.
• Ensures that all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
• Acts as a liaison with other departments within the Credit Union in the resolution of problems.
• Possesses excellent communication skills including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.
• Cross-trained in some MSR areas to better assist our members.
• Responsible for closing the office at the end of the workday.

• Actively communicates and provides consistent coaching and mentoring to all tellers.

• Demonstrates exceptional teamwork. Mentors new employees and serves as a resource to all tellers.

• May be assigned other tasks by appropriate line supervision

Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsible for scheduling routine teller meetings providing coaching and feedback.

Education and/or Experience:

• Completion of Teller I training requirements
• High school diploma or GED
• 2 years of customer service experience, 3 years in financial services
• Cash handling experience
• Excellent math skills
• 1 year experience in team leadership preferred

Other Skills:

Organized, Attention to Detail, Ability to Multi-Task, Technical Experience, Relationship Skills, quick learner, Self-motivated, ability to coach, excellent verbal and written communication skills, Authentic People Skills (outgoing, friendly, approachable), Member Service Focused, Team Player, Organized, Detail Oriented, Ability to Multi-Task, Ability to Work in a Fast Paced Environment, Relationship Skills, Self-Motivated, Active Listener, Self-Motivated, Adaptable, Problem Solving Skills, Leadership.

Computer Skills:

Proficient with Microsoft Office software. Experience with Symitar Episys Core Banking software or similar financial services software systems experience preferred.

Physical Demands:

This is largely an active role, requiring the use of typical office equipment such as a computer, printer, and vaults. Requires sitting for long hours and/or standing for long hours. Requires some lifting, under 50 lbs. Most work is completed in an office environment. Walking around the branch and addressing employees and members is required.

Salary : $42,000 - $84,000