Assistant Branch Manager, Williston, SC

Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings.

Summary:

Under the general direction of the Branch Manager, assist with the planning and direction of branch activities.  Works with the branch manager in creating and maintaining a sales and service culture within the branch.  Maintains and helps lead a highly motivated team that consistently exceeds member expectations by properly matching the full range of Credit Union products and services with an informed understanding of the members’ needs.  Provides coaching to team members and leads by example daily.  Promotes a positive image of the Credit Union both inside and outside the workplace.

Essential Duties and Responsibilities:

• Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach.
• Represents the Credit Union in a professional and courteous manner to members and potential members.  Provides prompt, efficient, accurate, and friendly service in the processing of transactions.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Performs in full capacity as described in the MSR job description.
• Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Assists the Branch Manager in overseeing the overall operation of the branch.
• Assists management with the interpretation and implementation of personnel policies and procedures of the credit union in a manner that develops open lines of communication, promotes harmony, and encourages the development of skills.
• Assists the Branch Manager in providing proactive sales and service leadership to staff, motivating team members to be effective in uncovering members’ needs and offering product benefits that improve the members’ financial life.
• Assists the Branch Manager in selecting, training, scheduling, coaching, mentoring, counseling, disciplining, and performance evaluation of the branch staff.
• Responsible for selling and cross-selling Credit Union services to current and potential members.
• Applies strong critical thinking and problem-solving to meet member needs.
• Serves as security officer for the branch.  Ensures that all branch personnel have a thorough knowledge of procedures and conducts routine training sessions.  Makes recommendations for changes to ensure procedures are complete and up to date.
• Ability to influence others and foster team member engagement.
• Strategically meets or exceeds all sales and service goals and expectations.
• Takes charge of self-development.
• Demonstrates exceptional teamwork and collectively works with all team members as “ONE TEAM.” 
• Skilled at networking in the community through member and community outreach.
• Acts as manager in the branch manager’s absence.
• May be assigned other tasks by appropriate line supervision.

Supervisory Responsibilities:

Directly supervises employees in the branch.  Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws.  Responsibilities include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Could influence others and foster team member engagement. Have the ability to strategically meet and exceed all goals and expectations.

Education and/or Experience:

• Associates degree preferred or equivalent combination of education and experience.
• 6 years of credit union/banking experience or equivalent combination of education and experience.
• 3 years of member/customer service experience, 2 years in financial services.
• 1 year of sales and supervisory experience, preferred

Leadership Skills

• Strategic thinker with excellent judgment and a hands-on approach to execution.
• Strong interpersonal and collaboration skills, with the ability to influence across departments.
• Effective project management abilities with a focus on outcomes and accountability.
• Clear, persuasive communicator with the ability to represent the credit union at all organizational levels and in the community. 

Other Skills:

• Self-motivated, enthusiastic and strong leadership skills
• Advanced technical skills
• Detail and goal oriented
• Effective communication and motivational skills
• Strong business acumen
• Problem-Solving/Analytical skills
• Adaptability
• Planning, Prioritizing & Organizing
• Self-Motivation/Intuitive
• Time Management
• Assertiveness

Technical Skills:

• Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
• Experience with Symitar Episys Core Banking software or similar financial services systems (preferred)
• Familiarity with cash handling systems (e.g., teller cash recyclers, cash counters)
• Basic accounting and balancing software knowledge
• Ability to use digital banking platforms (online and mobile banking tools)
• Experience with document imaging and scanning systems
• Knowledge of CRM software for member/customer interactions
• Proficient in email and calendar management tools
• Basic troubleshooting of office equipment (printers, scanners, vault systems)
• Awareness of security and fraud detection tools

Physical Demands:

• May be required to stand, use hands, and reach with arms.
• May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
• Must be able to lift to 25 lbs.
• Requires ability to communicate effectively in person, on the phone, and via digital channels.
• Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.

Salary : $51,153 - $60,181