Operations Specialist IV

The Role:

This position is responsible for performing complex research and resolution on client accounts; including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues. This position will be responsible for working with utility companies directly and client indirectly.

Role Responsibilities:

• Responsible for finding and resolving errors on utility bills being routed for payment.
• Collaborating with vendors and/or clients to investigate and resolve exceptions, including, but not limited to:
  
• Unknown, inactive, & summary exceptions
• Supplier/hauler changes
  
• Perform consolidation balancing on complex summary billing
• Understand and perform deconsolidation process
  
• General ledger & financial coding updates
• Manual GL allocations
  
• Perform critical thinking skills to investigate payment discrepancies such as:
  
• Stale checks
• Returned checks
  
• Understand and perform account & site merges
• Perform bulk FBI uploads
• Responsible for finding and resolving errors on Bankruptcy accounts
• Understand and complete Bankruptcy proration
• Some manual data entry for summary and international invoices
• Ensure that follow-up, email, and correspondence are completed in a timely manner.
• Follow standard operating procedures within these tasks
• Perform other duties as assigned.
  
  

Experience and Education:

• 
  
• High School Diploma or equivalent required
• Requires 2 years of clerical and/or customer related work experience
• Basic understanding of general ledger coding and account set up preferred
• Other combinations of experience/education may be considered
• May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements
  
  

Skills and Abilities:

• 
  
• Must have excellent phone skills and customer service
• Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
• Must be able to organize, prioritize, and use time management tools
• Ability to demonstrate basic mathematical aptitude
• Must have basic problem-solving abilities
• Must be a team player, dependable and have a sense of ownership
• Must be able to adapt to change easily
• Ability to be proactive in order to provide superior service to clients
• Basic understanding of ENGIE Impact services and offerings
• Basic understanding of client accrual files and reporting
• Strong verbal, written and interpersonal skills.
  
• Other
  
• Passion to drive Engie Impact’s mission and values
  
  

Physical Abilities:

• Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.
• Visual Acuity: Ability to view computer screens and read documents for extended periods.
• Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.
• Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.
• Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.
• Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.
• Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.
• Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.
• Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  
  

Work Environment:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements
  
• Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
• Adjustable ergonomic chair
• Proper Lighting
• Heating, air conditioning and ventilation to create a comfortable environment
• Appropriate internet and bandwidth to conduct business
  
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required.
  
  

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The target pay range for this role is $16.32-$27.59

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Business Unit: GBU Energy Solutions

Division: SRM

Legal Entity: ENGIE INSIGHT SERVICES INC.

Professional Experience: Junior (experience < 3 years)

Education Level: High School Diploma/GED/A Levels