What are the responsibilities and job description for the Desktop Support position at Sri Tech Solutions?
Job Title:- Desktop Support
Location:- : 8701 W. Gage Blvd. In Kennewick, WA, 99336.
Job Description :-
Technical Support & Issue Resolution
- Respond to Level 1 escalations and resolve complex IT issues across external Quest Diagnostics locations.
- Troubleshoot hardware, Windows/Mac OS, collaboration tools (Outlook, Teams), enterprise applications, and foundational networking issues.
- Maintain strong ServiceNow ticket hygiene with accurate notes, work logs, and timely status updates.
- Perform IMAC activities (Install, Move, Add, Change) for all supported systems and equipment.
- Conduct OS deployments, patching, configuration updates, and endpoint provisioning following SOPs and customer requirements.
- Provide hands‐on support for:
- Desktop/laptop devices
- LAN/WAN connectivity
- Telecom/VoIP systems
- Imaging devices
- LIS/BIS laboratory instruments
- Facility and environmental IT systems
Best Regards,
Andy S
Talent Acquisition Group
SRI Tech Solutions Inc.
Salary : $20 - $22