What are the responsibilities and job description for the Desktop Support Specialist position at Sri Tech Solutions?
Position : Band-1 DSS EngineerSite Address : 4135 campus point court San Diego ca 92121Site Address : 555 W 5th St, Los Angeles, CA 90013Duration : - 2-4 MonthsStart Date : Immediate Please refer following JD Job Summary: We are seeking a skilled and proactive End User Desktop Support Technician to provide technical support and troubleshooting assistance to our client's end users. The successful candidate will be responsible for maintaining desktop systems, diagnosing hardware and software issues, and providing exceptional customer service to ensure that end users have the tools and support they need to perform their jobs effectively. Qualifications: (understood that we may not get all together)Proven experience as a Desktop Support Technician or in a similar IT support role.Experience with software troubleshooting and installation (Microsoft Office, email clients, etc.) even remotely as wellFamiliarity with hardware components and peripheral devices (printers, scanners, etc.).Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.Ability to work independently and as part of a team.Preferred relevant certifications such as CompTIA A , Microsoft Certified Professional (MCP), or equivalent is a plus.
Salary : $18 - $20