Deskside Support Engineer

Hello,

Greetings!!!

I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.

Skill: Deskside Support Engineer

Site Address: 2879 Hotel Rd, Auburn, ME 04210

Duration: Long term

Days to Visit The site: Monday, Tuesday, Thursday

BGV: Yes required

Drug Test: Yes Required

Job Description

The Desk Side Support Engineer provides on-site technical assistance to resolve complex hardware, software, and network issues escalated from the help desk. This role involves hands-on troubleshooting, system installations, and ensuring minimal downtime for end-users. The ideal candidate will excel in customer service, problem-solving, and collaborating with IT teams to deliver seamless support. 

Key Responsibilities 

Technical Support: 

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals). 
• Troubleshoot software problems (OS, applications, drivers) and perform installations/upgrades. 
• Configure and deploy workstations for new hires, including imaging and data migration. 
• Assist with network, server, and telecom equipment issues on-site. 
• Hands and Eyes Support
• Break Fix
• IMACD (Install, Move, Add, Change, and Disposal)
• Desk Side Support
• Dispatch Site
• Network Infrastructure Support Amended to add “– as a Hands and Eyes Support Model
• Maintain documentation on hardware, configuration, and key user processes in collaboration with other support teams
• Participate in check-ins with the remote service delivery team Perform user account administration (e.g., password resets, group changes) in Active Directory
• Support standard software platforms, including Windows, Office 365 (Outlook, Teams, OneDrive), and VPN access
• Escalate issues to remote teams as needed and track resolution progress
• Image, deploy, and troubleshoot desktops and laptops
• Maintain hardware inventory and prepare loaner/spare devices
• Install and configure printers, basic software, and peripheral equipment
• Coordinate warranty returns or hardware replacements as needed.

 Thanks & Regards

Lokesh Nagavamsapu