HVAC Technical Support And Training Specialist

SRGI is seeking a qualified candidate for a Technical Support And Training Specialist position at our headquarters in Raynham, MA.

Key Duties and Responsibilities

· Provide post-sales HVAC/hydronic technical support to customers, dealers, SRGI personnel, and contractors via phone and email.

· Conduct technical training sessions for dealers and distributors.

· Perform duties independently, demonstrating strong time management and organizational skills.

· Stay current with emerging HVAC/hydronic technologies, equipment, and accessories by attending manufacturer-provided training.

· Occasionally conduct on-site job visits as needed to support troubleshooting and ensure proper system operation.

· Utilize CRM software to log all tech support calls and job site visits

· Maintenance of SRGI training facility equipment

· Manage class attendance records in accordance with SRGI and manufacturer requirements

· Creation, editing, and delivery of technical presentations.

· Respond to customer inquiries promptly and professionally to maintain high levels of satisfaction.

· Identify opportunities to drive supplemental sales through technical support interactions.

· Proactively create supporting documents for common technical support items, best practices, and any other procedures.

· Perform other related duties as assigned by management.

Required Qualifications

· Minimum 5 years of experience in the HVAC, heating or mechanical industry.

· Ability to work out of SRGI’s Raynham, MA offices.

· Extensive experience with either residential/commercial HVAC or hydronic heating systems is required.

· Comprehensive understanding of HVAC and or hydronic heating systems, including installation, diagnostics, service, and best practices.

· Strong communication skills with the ability to explain technical concepts to a variety of audiences.

· Capable in using CRM systems, email, and Microsoft Office Suite.

· Ability to travel locally or regionally for job site visits and training sessions.

Preferred Qualifications

· Experience delivering technical training or presentations

· HVAC certifications (e.g., NATE, EPA 608)

· Experience with HVAC Heat Pump and Mini Split systems

· Plumbing or gas license (journeyman or master)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• HVAC: 5 years (Required)

License/Certification:

• Driver's License (Required)
• Master Plumber (Preferred)
• HVAC Certification (Preferred)

Ability to Commute:

• Raynham, MA 02767 (Required)