What are the responsibilities and job description for the Customer Service Associate position at SRGI?
SRGI is a full-service manufacturer's representative firm specializing in the plumbing, heating, and HVAC industry. Known for its deep technical expertise and exceptional customer service, SRGI provides extensive sales coverage across New England, Upstate New York, Pennsylvania, Delaware, Southern New Jersey, Virginia, and West Virginia. The company prides itself on building strong relationships with clients and delivering innovative solutions to meet their needs.
This is a full-time, on-site position for a Customer Service Associate based in Raynham, MA. The role involves providing outstanding customer support, ensuring satisfaction and a positive customer experience. Key responsibilities include handling incoming calls, addressing customer inquiries, resolving issues with professionalism, and collaborating with internal teams to enhance service delivery. The Customer Service Associate will represent the company as a dependable and knowledgeable point of contact for customers.
- Strong skills in Customer Support, Customer Service, and Customer Satisfaction.
- Proficiency in Phone Etiquette and ensuring exceptional Customer Experience.
- Excellent communication and interpersonal skills to interact effectively with customers and colleagues.
- Ability to manage multiple tasks, prioritize responsibilities, and remain organized in a fast-paced environment.
- Problem-solving skills and the ability to address customer concerns efficiently and professionally.
- Experience in the plumbing, heating, or HVAC industry is a plus.
- High school diploma or equivalent required; additional certifications or relevant training are an advantage.