What are the responsibilities and job description for the Desktop Support Engineer position at SR Talent Solution Inc?
Title: Desktop Support Engineer with Banking client exp
Location: New Canaan or Hamden CT (Hybrid)
Duration: 1 year/contract
Interview: Video interview
Must have recent Banking client exp
REQUIRED QUALIFICATIONS
• 3–7 years of desktop support or end-user computing experience.
• Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Experience imaging, deploying, and configuring endpoints and peripherals.
• Experience with endpoint management tools (e.g., Intune, SCCM/MECM, or similar).
• Familiarity with ticketing systems and ITIL-based support processes.
• Ability to work onsite 3 days per week at either the New Canaan or Hamden, CT office.
• Strong customer service skills and clear communication with non-technical users.
PREFERRED QUALIFICATIONS
• Experience supporting a banking or financial services environment, including branch technology.
• Prior involvement in a core banking conversion, ideally Jack Henry.
• Familiarity with security and regulatory expectations for financial institutions.
• Certifications such as CompTIA A , Microsoft 365 Certified: Modern Desktop/Endpoint Administrator, or equivalent.