What are the responsibilities and job description for the AWS Connect Specialist in Washington DC, Onsite Interview position at SR Talent Solution Inc?
Position: AWS Connect Specialist
Location: Washington DC, Hybrid
Duration: 6 months contract
**Only submit local candidates to DMV region** **In-person interviews will be conducted for this REQ**
Title -- T032 - AWS Connect Specialist
Location - Washington DC 20024 (Hybrid 3x Onsite)
**Hybrid - candidate will be required to be on-site 3x/week in the near future**
Skill Matrix Required for below :
- Hands on AWS CI/CD experience to deploy code and customize AWS connect services*** Required
- Hands-on experience with Amazon Connect and other AWS cloud services is essential. 3 Years Required
- Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. Required
- Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. 3 Years Required
- In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. Required
- Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. Required
- Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. Required
- Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. Required
- Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience.. Required
- AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform -- Highly desired
Thanks & Regards,
Azhar
People & Talent Manager
SR Talent Solution INC
Linked in: linkedin.com/in/azhar-25520096