Senior Client Service Associate – Wealth Management

About the Company

If you’re interested in building a long-term career in financial services, this is an excellent opportunity to join a growing wealth management team. This role offers exposure to the Registered Investment Advisor (RIA) industry and provides multiple pathways for professional growth within wealth management. Our client fosters a collaborative, supportive, and client-focused environment where professional development, teamwork, and exceptional service are highly valued.

About the Role

The Senior Client Service Associate plays a critical role in delivering an outstanding client experience. This individual serves as a primary point of contact for clients and is responsible for a wide range of account servicing and operational functions. The role works closely with wealth management professionals to support client onboarding, account maintenance, and administrative processes. This is a hybrid position with standard business hours of 8:00 AM – 5:00 PM. Team members work in-office Tuesday through Thursday, with the option to work remotely on Monday and Friday.

Responsibilities

• Prepare and process documentation related to client onboarding and ongoing account maintenance.
• Open brokerage accounts, establish cashiering services, and set up online account access.
• Update cost basis information, track required minimum distributions (RMDs), and reconcile account data.
• Coordinate the receipt and delivery of client documents with advisors, custodians, and other stakeholders.
• Maintain accurate and timely records of all client activity within the CRM system.
• Serve as a liaison between clients, custodians, and investment managers.
• Manage client information and assist with cashiering and money movement requests.
• Enter and maintain client and prospect data, ensuring accuracy and completeness of records.
• Assist in preparing client-facing materials, including portfolio review packets, presentation materials, service agreements, and compliance-related documents.
• Coordinate annual audit requests, audit confirmations, and financial documentation with clients, custodians, investment managers, and auditors.
• Support scheduling and calendar management for internal teams, clients, prospects, and centers of influence (COIs).

Qualifications

• 3 years of client service experience within wealth management, financial services, or a related industry.
• Strong commitment to delivering exceptional client service in a team-oriented environment.
• FINRA Series 65 license preferred, or willingness to obtain within 6–12 months.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Experience with Charles Schwab platforms preferred.
• Experience using Salesforce CRM, Tamarac, or similar wealth management technology platforms is a plus.
• Experience working with alternative investments is highly desirable.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to follow established processes and procedures.
• Ability to prioritize competing responsibilities and manage multiple tasks independently.
• Bachelor's degree preferred.

Pay range and compensation package

• Base Salary: $70,000 – $80,000, depending on experience and qualifications.
• Bonus Opportunity.
• Comprehensive medical, dental, and vision coverage.
• Short-term disability, long-term disability, and life insurance.
• 401(k) with company match.
• Equity/ownership opportunity.
• Generous paid time off, holidays, and volunteer time.
• Professional development, licensing, certification, and continuing education reimbursement.
• Mentorship and career advancement opportunities.
• Parking or public transportation assistance.
• Wellness reimbursement program.
• Paid parental leave.
• Long-service recognition programs, including anniversary bonuses and sabbatical opportunities.

Equal Opportunity Statement

This is an excellent opportunity for a client service professional looking to advance their career in wealth management with a respected and growing advisory team. The role offers meaningful client interaction, exposure to sophisticated investment and financial planning strategies, and a strong platform for professional development and career progression.