What are the responsibilities and job description for the Excellent Opportunity - Messaging Engineer in Chicago, IL -Contract. position at SR Partners LLC?
Position: Messaging Engineer
Location: Chicago, IL (Onsite Hybrid)
Duration: Contract
Job Description:
ESSENTIAL FUNCTIONS:
- Monitor user support requests for escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.
- Provide timely feedback to the end user on the status of their issue or request.
- Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.
- Document and communicate platform standards to other IT groups.
- Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.
- Provide subject matter expertise and support assistance for projects seeking to leverage the Firm's messaging and mobile computing environment.
- Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.
- Understand and remain current on messaging and mobile device technologies and trends.
- Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.
- Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
- Perform monthly maintenance during designated weekend maintenance periods.
- Participate in the team's on-call rotation which requires 24x7 availability to respond and actively work on escalations.
QUALIFICATIONS:
- Education, Work Experience, Skills:
- The Messaging Engineer Temp Contractor must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5 years of experience supporting major messaging implementations in large corporations. Additional requirements include:
- Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).
- Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products.
- Strong understanding of unified communication technologies including Skype for Business.
- Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.
- Strong understanding of PowerShell scripting and automation techniques in a Windows environment.
- Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.
Technologies/Software:
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Skype for Business
- Microsoft Active Directory
- Proofpoint
- Capax EAS Archive
- Litera Metadact
- Microsoft Windows Server
- VMware Workspace One UEM (AirWatch)
- Microsoft Intune
- Microsoft 365 (Exchange Online and Teams)
- Apple iPhones/iPads
- BlackBerry Enterprise Server & BlackBerry Work for iOS
- CodeTwo Exchange Rules Pro
- Trend Scanmail for Exchange
- GSX and SCOM Monitoring Software
- Progress MOVEit Transfer
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