What are the responsibilities and job description for the Incident Response Operator (roadside assistance) FT position at SR 400 Peach Partners?
Position Title: Incident Response Operator
Time: Full-Time
Location: Alpharetta, GA
We are seeking a highly skilled and proactive Incident Response Operator to effect resolution of security, safety, emergency, and roadway incidents.
The ideal candidate will have some emergency response or roadway maintenance experience, demonstrating strong leadership and operational expertise. Reporting to the Incident Response Manager, the Incident Response Operator will work closely with the Traffic Management Center (TMC) to ensure rapid incident resolution, minimize disruptions, and support swift recovery efforts. This candidate must be able to lift 75 lbs. to their chest, to use required tools.
This role plays a critical role in reducing congestion, enhancing safety, and improving mobility within the 16-mile SR400 Express Lane construction project. By effectively managing incidents, the Incident Response Manager contributes to the overall success and efficiency of the corridor.
Essential Functions
This candidate should be comfortable working with the public with a proven ability to manage tasks in a professional manner. The Incident Response Manager should have general automotive knowledge, ex: jumpstarts, tire changes, lockouts, and fuel deliveries. The candidate should have the ability to work independently and keep detailed records of all incidents. He will be assigned a company truck.
MUST HAVE:
>High School Diploma or GED
> Excellent Driving Record
>Advanced computer skills
>Must be reliable, team player, problem solver, with a good attitude
> Excellent communication, multitasking, and decision-making abilities
>General automotive knowledge
> Ability to work in a fast-paced, 24/7 operational environment (shift work may be required)
NICE TO HAVE:
· Experience in traffic operations, emergency dispatch, or transportation systems
· Call Center experience
· Will be TIM Certified if not already Certified
This position will pass a drug and background screening, MVR screening before start.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $23