What are the responsibilities and job description for the Front Desk Agent/Guest Services Specialist position at Squared Living LLC?
Front Desk Agent - Guest Service Specialist
Here at Roami in New Orleans, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Front Desk Agent/Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon arrival and providing friendly and efficient service to guests.
Responsibilities:
Here at Roami in New Orleans, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Front Desk Agent/Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon arrival and providing friendly and efficient service to guests.
Responsibilities:
- The Front Desk Agent's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively. Additionally, you can expect to do the following during your scheduled shifts:
- Greet guests and visitors warmly and make them feel welcomed and attended. Review daily arrivals and prepare for guest arrival.
- Front desk check-in/out duties.
- Housekeeping Arrival room inspections as needed.
- Anticipate guests' needs to accommodate them and provide exceptional guest service. Perform all guest arrival tasks.
- Monitor and engage with guests in the lobby/bar area, ensuring safety & security.
- Offer restaurant and activity recommendations. Assist guests in arranging transportation, tours, etc. Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc.
- Comply with attendance rules and be available to work regularly.
- Perform any other job-related duties as assigned.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to "pitch in" and help co-workers with their job duties and be a team player. They assist in other departments if needed.
- Ability to stand, walk, sit, and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
- Hearing and visual ability to observe and detect signs of emergencies with or without reasonable accommodation.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation. Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.
What We're Looking For:
- At least 1 year of previous experience in Guest Services (Hotel, STR, or similar industry) is required.
- English/Spanish bilingual preferred.
- Flexible schedule availability and being open to working weekends and holidays are required.
- Organized, hardworking, ownership mentality and detail-oriented.
- High energy, bubbly personality, and customer service attitude.
- Ability to deal with difficult guests; solving guest problems in a timely manner.
- Must have a service-oriented mindset and be capable of making every guest feel valued.
- An ability to interact professionally and responsibly with guests, management, and vendors.
- A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently.
- Unintimidated by using mobile apps while in the field for team collaboration and communication (Slack, Google Suite, Breezeway, Guesty).
What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:
- Health Benefits.
- Paid Sick and Vacation Time.
- Plan for the Future: 401(k) Retirement plan.
- Incentive-based bonus program.
- Discounted room nights at our properties.
- Discounts for friends and family at our properties.
- Mileage Reimbursement.
Please note that employment with Roami is contingent upon completing a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information. By applying for this position, you consent to these checks.
Roami is an equal-opportunity employer committed to providing accommodations to applicants with disabilities following the ADA. If you require accommodations during the application or interview process, please contact hr@roami.com. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.
Salary : $17 - $18