What are the responsibilities and job description for the Field Technician, Fulfillment position at Squan Construction Services?
Key Responsibilities
Installation and Maintenance
Install, configure, and perform routine maintenance on hardware and software components.
Troubleshooting and Repair
Diagnose and resolve technical problems with equipment, ensuring it operates efficiently and meets regulations.
Customer Service
Provide excellent customer service, explain technical information in clear terms, and build strong relationships with clients.
Documentation
Create detailed service reports after each visit, documenting work performed, parts used, and observations.
Training
Educate customers on how to properly operate and maintain their equipment.
Logistics
Travel to assigned client sites, manage workflow according to a schedule, and ensure tools and equipment are maintained.
Essential Skills & Qualifications
Technical Aptitude
Proficiency in troubleshooting, testing, and repairing various types of technical equipment.
Problem-Solving
Strong analytical skills to identify issues and devise effective solutions in the field.
Communication
Clear and concise communication skills, both written and verbal, are necessary for reports and client interactions.
Basic Qualifications
A valid driver's license with a clean record, and physical fitness for manual tasks.
Work Environment
On-Site Work
Technicians spend their time at customer locations, not in a traditional office setting.
Travel
The role involves regular travel to various sites within assigned territory.
Flexibility
May require work during flexible shifts and adaptability to changing work schedules
Technical Skills
Proficiency in using computers and software applications
Competent in using hand tools
Abilities
Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability
Physical Requirements
Walk over various terrains and weather conditions while carrying tools and equipment
Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs
Climb ladders up to 32 feet and work in confined spaces and at heights
Operate and navigate a company vehicle in changing environments
Work with small components and wires
Work outdoors for extended periods in any season and inclement weather