What are the responsibilities and job description for the Retail Supervisor position at Spyderco?
Spyderco, Inc., a conservative, established manufacturing company committed to producing superior tactical, sporting, and cutlery knives and accessories is growing! At Spyderco, we don’t just create knives, we craft tools of excellence, and we are recognized as one of the best companies to work for in the area. Our location is in beautiful Golden, CO, which offers easy commutes and plenty of opportunities for outdoor activities.
We are seeking a Retail Supervisor to support and elevate our Sales Team. The ideal candidate brings an open mind, a flexible approach, and the ability to thrive in a fast-paced, evolving industry. Working closely with our Sales Manager, this person will help drive consumer-direct goals while maintaining a positive, team-oriented environment. The right candidate will balance a fun, engaging workplace with professionalism – leading by example and setting a high standard for the team.
The Spyderco Factory Outlet Store is open Monday-Friday 9:00-5:00 and Saturday 10:00-5:00, employee schedules are 40 hours a week over 5 days, so some Saturdays are required. Black Friday as well as Christmas Eve (pending on which day it falls).
Compensation: $29-34/hr. ($60,000.00-70,000.00)
What we are looking for:
- Work cohesively with Sales Manager to execute both short and long-term strategic planning goals in line with the company culture and philosophy, including thoughtful marketing campaigns for both in-store and online customers.
- Oversee daily store operations to ensure a high standard of customer service in the Spyderco Factory Outlet, customer service for warranty & repair and website commerce.
- Manage staff scheduling, PTO requests, inventory control, cash management, reports, and other daily operations of the store
- Interdepartmental communication regarding all consumer-facing interactions, including in-person retail store traffic, website ordering, incoming phone calls and emails.
- Support a strong, effective team, focusing on customer service and departmental growth while maintaining a clean, professional and inviting retail store.
- Coach and support staff with customer interactions for problem resolution – willing to step in during escalated customer inquiries building trust, loyalty, and long-term customer relationships.
- Solid retail knowledge with strong leadership skills, problem solving skills, assist in task delegation while taking direction from the Sales Manager
- Assist Warranty and Repair with customer engagement in-store, over the phone, and through e-mail communications
- Strong communication skills
What you Bring:
- Highschool Diploma or Equivalent
- Bachelor’s degree in Communications, Business Management or related field preferred,
- Minimum of three years of related experience and one to 2 years of supervisor or leadership experience
- Experience in retail management including retail merchandising, setup and organization
- Excellent customer service and problem-solving skills, including the ability to handle difficult situations and questions.
- Ability to effectively and quickly build rapport and strong relationships
- POS systems experience
- Knife/industry knowledge is a PLUS
Essential Physical Abilities:
Long periods of standing and/or sitting
Occasional lifting of 50 lbs.
Comprehensive benefits
Medical, Dental, Vision, Life, LTD, Colonial, 401K Match, Paid Holidays, Paid Time Off.
This is a great opportunity to learn a new skill while working for a growing, world-class company. If interested, please visit our careers page: https://www.spyderco.com/contact/careers/. For more information about Spyderco, please visit our website: www.spyderco.com
Salary : $29 - $34