What are the responsibilities and job description for the Field Service Technician position at SPX Technologies?
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.
How You Will Make An Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Field Service Representative, you will assist the sales team with any necessary activities within the Florida sales territory. You will do this by providing stellar customer service to existing customers by completing equipment diagnostics and troubleshooting services as part of our product offering. Typical transportation method will be using company-supplied service vehicle.
What You Can Expect In This Role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
We each bring something to the table, and we are looking for someone who has:
Required Experience
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.
How You Will Make An Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Field Service Representative, you will assist the sales team with any necessary activities within the Florida sales territory. You will do this by providing stellar customer service to existing customers by completing equipment diagnostics and troubleshooting services as part of our product offering. Typical transportation method will be using company-supplied service vehicle.
What You Can Expect In This Role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Customer service and Repair
- Schedule and perform "wellness checkups” with existing customers.
- Assist sales team with product demonstrations and support.
- Troubleshoot CCTV equipment and report findings.
- Perform minor repairs to customer CCTV equipment and cables.
- Retrieve and deliver loaner equipment, as needed.
- Communication and Continuous Improvement
- Maintain minimal loaner and parts inventory.
- Provide daily updates on business activities and customer status.
- Identify areas for improvement and suggest solutions.
- Maintain assigned service vehicle per company requirements.
- Schedule travel and manage expense reports as required.
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Basic electrical and mechanical aptitude.
- Basic understanding of technical drawings.
- Experience using basic hand and power tools, including soldering equipment.
- Ability to present technical information in a professional and understandable manner.
- Safe driving record and ability to drive extensively on daily basis.
- Two-year business/education degree preferred (or military equivalent).
- Experience with pipeline inspection equipment.
- Previous service and/or training experience.
- Strong computer skills including Microsoft suite of products.
- Excellent written and oral communication skills.
- Highly motivated self-starter that can handle stressful situations.
- Ability to work independently, with excellent problem solving and decision-making skills.
- High school diploma or equivalent required.
- Two-year business/education degree (or military equivalent), preferred.
- Extensive driving on a weekly basis, to include rural and city driving.
- Duties may be performed indoors or outdoors, with possible exposure to hot and cold temperature extremes.
- Occasional overnight stays may be required.
- Ability to travel for business on both small and large commercial aircraft.
- Maintain excellent attendance and reliability.
- Position requires handling of equipment that has been exposed to the sewer and storm pipe environment.
- Ability to lift 50 lbs without assistance.
- Ability to climb in and out of large box trucks several times per day.
- Ability to stand/sit for extended periods.
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.