What are the responsibilities and job description for the Service Technician position at SPX FLOW, now ITT Flow Technologies?
General Summary
The Service Technician is responsible for both in house and field repairs of mixers. This role regularly performs standard and advanced industrial mixer evaluations, including disassembly, cleaning, inspection, repair, reassembly, and testing. The Service Technician is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision and documenting potential equipment failure modes to be used for root cause failure analysis and reporting. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues.
Principle Duties And Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ITT Flow Technologies is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.
QUALITY
Quality encompasses all aspects of ITT Flow Technologies business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.
The Service Technician is responsible for both in house and field repairs of mixers. This role regularly performs standard and advanced industrial mixer evaluations, including disassembly, cleaning, inspection, repair, reassembly, and testing. The Service Technician is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision and documenting potential equipment failure modes to be used for root cause failure analysis and reporting. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues.
Principle Duties And Responsibilities
- Troubleshoot, test and repair mixing equipment and components according to established quality procedures in the service center or at customer sites.
- Perform DCI (disassembly, clean and inspection) of customers equipment.
- Read assembly specifications, such as charts, blueprints, schematic diagrams, and engineering specifications to determine requirements for correct disassembly/assembly.
- Document disassembly of equipment via forms with pictures to generate a teardown report.
- Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment.
- Operate forklifts, overhead cranes, and other machinery.
- Drives service center truck when necessary and if available. (May require a DOT medical examination.)
- Assist with receiving, inspection, warehouse, and shipping functions within the service center.
- Travel up to 25% of the time to customer sites or other service centers, sometimes this will require traveling on short notice, for extended periods to meet customer or organization needs. Occasionally weekend or holiday travel may be required.
- Responsible for making arrangements for travel and allocating all associated expenses.
- Install, start-up, troubleshoot, and maintain equipment and components at customer sites.
- Advise Product Management of product enhancement opportunities related to assembly and serviceability.
- Maintain an unwavering commitment to safety policies and procedures.
- Maintain work area in a clean, safe, and orderly manner.
- Perform all tasks in accordance with business conduct guidelines.
- Other job tasks and duties as needed and assigned to support the business development and production goals of the company.
- Must be very mechanically inclined.
- Must bring own set of hand tools. Specialty tools will be provided.
- Computer skills including experience with Microsoft Office Suite & SAP preferred.
- Strong analytical reasoning and problem-solving skills.
- Ability to read and interpret maintenance and repair manuals and manufacturing drawings.
- Strong organizational skills with the ability to follow processes and procedures.
- Ability to work independently and as a member of a team.
- Effective communication skills required to effectively interact with internal and external customers.
- Ability to obtain a passport, TSA precheck, TWIC and other certifications as required.
- A high school diploma and 2 years of hands-on experience as a service technician working on industrial equipment (highly preferred). OR, a 2-year Technical Degree.
- A valid driver’s license is required.
- Experience with repair and maintenance of industrial gearboxes or rotating equipment preferred.
- Overhead crane and rigging experience preferred.
- Forklift experience preferred.
- Safety certification(s) is an advantage.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ITT Flow Technologies is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.
QUALITY
Quality encompasses all aspects of ITT Flow Technologies business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.