What are the responsibilities and job description for the Inside Sales Representative position at SPX Cooling Tech, LLC?
SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As an Inside Sales Representative I, you will drive aftermarket parts sales through proactive selling techniques while managing all aspects of customer service for incoming orders, ensuring accurate setup in SAP. The incumbent will determine quote list pricing using cost data and margin guidelines, collaborating with SPX Plant employees and vendors to assess product costs and lead times. This role plays a key part in achieving sales targets by providing aftermarket-engineered solutions, tracking quotes through order fulfillment, and leveraging market intelligence to optimize pricing strategies. Strong communication, customer service, and problem-solving skills are essential, with the ability to work independently, within a team, and delegate tasks as needed.
This role encourages innovation and continuously improves efficiency of technical support, monitors advances of technology and competition, and supports global and acquisition-related technical issues in areas of expertise.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Aftermarket Sales and Customer Engagement
- Proactively sell and up-sell aftermarket parts while managing revenue and margin performance in the assigned territory.
- Develop and present parts replacement proposals, maintain customer relationships, and support regional sales managers in driving sales growth.
- Quotation, Order Processing, and Inventory Management
- Manage the RFQ/quoting process, review technical and commercial specifications, and process orders in SAP.
- Create, revise, and distribute aftermarket pricing catalogs while providing recommendations for distributor stocking levels.
- Technical Support and Customer Service
- Serve as a product expert, addressing routine product and system issues, and ensuring timely responses to emergency requests.
- Monitor order delivery, assist with engineering scope of work and pricing confirmation, and participate in emergency phone coverage as needed.
What we are looking for (Required/Ideal Experience, Skills, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience & Skills
- Strong knowledge of Microsoft Excel, Access, Word, and PowerPoint
- Strong problem solving and analytical skills, with ability to identify issues, propose solutions, and effectively implement changes
- Excellent communication skills and ability to collaborate with cross-function teams at all levels (production to management) and present data and recommendations verbally and in written form to management
Ideal Experience & Skills
- 3-5 years of experience in product and parts sales
- Knowledge of HVAC, cooling towers, and/or chillers, strongly desired
- Aftermarket or distributor sales (representative management) experience, helpful
- Familiarity with SAP, or other ERP systems
- Familiarity with engineering documents and history, desired
Education & Certifications
- Bachelor’s degree, or Trade School degree, in Engineering or similar technical field, preferred.
Travel & Working Environment
- Onsite office environment, Monday – Friday; Hybrid work schedule available after satisfactory completion of probationary period
- Driver’s License and proof of insurance
- Occasional lifting up to 30 pounds.
- The position may require working occasionally outside normal work hours.
- Keyboarding/typing
- Ability to read effectively from a computer screen and/or a paper copy
- Ability to handle a large volume of work and perform multiples tasks in a fast-paced environment
- Ability to communicate effectively verbally
- May work outside at times and be exposed to excessive noise, heat, or bad weather
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.