What are the responsibilities and job description for the Application Engineer position at SPX Cooling Tech, LLC?
SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As an Application Engineer II you serve as the liaison between external customers and internal departments, the incumbent works in conjunction with sales representatives, sales team, manufacturing, product management, and product engineering. Being a key technical advisor and product advocate, this role fundamentally contributes to build the best practice in product applications through continuous learning and expanding product expertise.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Technical Excellence:
- Provide technical support to sales representatives, distributors, contractors and end-users and internal departments
- Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
- Deliver technical training support to internal and external personnel when required
- Determine accurate information and calculations as associated with each sales order
- Develop effective strategies based on thorough analysis of project variables, thus maximizing the likelihood of winning jobs
- Customer Support:
- Serve as the liaison between external customers and internal departments
- Evaluate needs of the customer and provide technical solutions that best fit the company’s product portfolio
- Listen, understand, and convey customer requirements
- Provide product support information/ direction from existing manuals, bulletins and guides
- Respond to quote requests (functional, technical, and pricing elements) in a timely manner
- Assist in pricing special options
- Documentation and Continuous Improvement
- Identify opportunities for process improvement and streamlining technical support procedures
- Assist product development in developing new and/or enhanced products by communicating trends, needs and issues in the marketplace
- Participate in other duties that relate to the overall goals of the department as assigned
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Minimum of 5 years of experience
- Strong computer skills and knowledge of Microsoft Office software
Preferred Experience, Knowledge, Skills, and Abilities
- Fundamental knowledge in heat transfer, thermodynamics, and fluid mechanics
- Familiarity with HVAC and refrigeration systems
- Ability to read engineering drawings
- Good understanding of technical and commercial project variables with the ability to proactively initiate action based on that understanding
- Strong technical aptitude
- Strong communication skills, both verbal and written
- Familiarity with SAP or other ERP systems is a plus
Education & Certifications
- Bachelor’s degree in mechanical or chemical engineering, preferred
Travel & Working Environment
- Minimum travel may be required. Less than 5%
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.