Parts Sales Manager

1. Store Operations: Use the metrics and reports provided by Aftersales Operations and Analytics to ensure the Store is running at optimal levels by:

• Ensuring all Customer Orders, PO Requisitions, Transfers, and Returns are processed correctly and in a timely manner.
• Ensuring Spudnik Aftersales Standard Operating Procedures are being followed.
• Overseeing the receiving, organizing and stocking, picking, packing, and shipping of parts as they move through the Store.
• Keeping Inventory “healthy”. This will include performing or overseeing the following specific tasks:
  • Set and maintain Safety Stock Levels for each item.
  • Perform Inventory Cycle Counts.
  • Coordinate with Parts Salespeople, CSRs, Machine Salesmen, and the Store Manager to review, adjust, and implement the forecast, stocking, transfer, and scraping recommendations from Aftersales Ops and Analytics.
• Maintaining the cleanliness and organization of the Store to expected levels.

2. Employees: Manage Parts personnel in all stages of employment by:

• Hiring top talent.
• Ensuring employees receive the training and equipment needed to be successful in supporting customers in-store, over the phone, or online.
• Holding regular one on ones with each employee to coach, mentor, remove roadblocks, set expectations, provide feedback, and discuss career development.
• Resolving major performance issues through disciplinary actions, and terminations as needed.

3. Dealers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Dealers by:

• Conducting regular visits to Dealers to understand all aspects of their business to better support their parts needs.
• Maintaining regular communication with Dealers, addressing inquiries, and managing inventory or logistics concerns quickly.
• Monitor the support provided to Dealers from Store personnel, and ensure they receive timely and accurate service.
• Providing technical knowledge, assistance, and training to Dealers as needed. 
• Monitoring metrics and reports provided by Aftersales Analytics and Operations, and making necessary plans with the Dealers to correct any gaps in performance  

4. Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by:

• Being available and approachable so all Customers feel they can bring up questions and concerns.
• Resolving Customer concerns and issues quickly with impeccable follow-up, keeping the Customer informed and updated at all times.
• Assisting customers in identifying and selecting the right parts for their equipment and addressing any inquiries promptly.

5. Grow the Business: Actively promote parts with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area.

• Experience in inventory and warehouse operations.
• Familiarity with parts management systems and processes.
• Strong organizational and multitasking abilities.
• Ability to lead and support a team.
• Excellent communication and customer service skills.
• Competency with forecasting and data-driven decision-making.
• Experience with ERP systems or inventory software preferred.
• Must be able to occasionally lift and/or move up to 50 pounds.