Parts Manager

Building strong relationships with our customers goes far beyond having the parts they need or reducing their down time. It’s about understanding the entire customer journey; starting with what they experience from the moment they start thinking about buying a part or requesting technical support, and ending when they receive an invoice and pay us. We must make that “journey” as straightforward, transparent, and efficient as possible. It must be a journey each customer looks forward to making again.

Key Responsibilities

1. Store Operations: Use the metrics and reports provided by Aftersales Operations and Analytics to ensure the Store is running at optimal levels by:
   • Ensuring all Customer Orders, PO Requisitions, Transfers, and Returns are processed correctly and in a timely manner.
   • Ensuring Spudnik Aftersales Standard Operating Procedures are being followed.
   • Overseeing the receiving, organizing and stocking, picking, packing, and shipping of parts as they move through the Store.
   • Keeping Inventory “healthy”. This will include performing or overseeing the following specific tasks:
     • Set and maintain Safety Stock Levels for each item.
     • Perform Inventory Cycle Counts.
     • Coordinate with Parts Salespeople, CSRs, Machine Salesmen, and the Store Manager to review, adjust, and implement the forecast, stocking, transfer, and scraping recommendations from Aftersales Ops and Analytics.

• Maintaining the cleanliness and organization of the Store to expected levels.

1. Employees: Manage Parts personnel in all stages of employment by:
   • Hiring top talent.
   • Ensuring employees receive the training and equipment needed to be successful in supporting customers in-store, over the phone, or online.
   • Holding regular one on ones with each employee to coach, mentor, remove roadblocks, set expectations, provide feedback, and discuss career development.
   • Resolving major performance issues through disciplinary actions, and terminations as needed.
2. Dealers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Dealers by:
   • Conducting regular visits to Dealers to understand all aspects of their business to better support their parts needs.
   • Maintaining regular communication with Dealers, addressing inquiries, and managing inventory or logistics concerns quickly.
   • Monitor the support provided to Dealers from Store personnel, and ensure they receive timely and accurate service.
   • Providing technical knowledge, assistance, and training to Dealers as needed. 
   • Monitoring metrics and reports provided by Aftersales Analytics and Operations, and making necessary plans with the Dealers to correct any gaps in performance  
3. Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by:
   • Being available and approachable so all Customers feel they can bring up questions and concerns.
   • Resolving Customer concerns and issues quickly with impeccable follow-up, keeping the Customer informed and updated at all times.
   • Assisting customers in identifying and selecting the right parts for their equipment and addressing any inquiries promptly.
4. Grow the Business: Actively promote parts with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area.

• Model company values – We listen, We walk our talk, We challenge tradition, We do the right thing, We work safe.
• Other duties and responsibilities may be assigned as necessary.

• Experience in inventory and warehouse operations.
• Familiarity with parts management systems and processes.
• Strong organizational and multitasking abilities.
• Ability to lead and support a team.
• Excellent communication and customer service skills.
• Competency with forecasting and data-driven decision-making.
• Experience with ERP systems or inventory software preferred.
• Prolonged periods of sitting or standing at a desk and working on a computer.
• Regular lifting, carrying, pushing, or pulling of materials weighing up to 50 lbs, performed safely and as part of normal duties.