Mailroom Associate

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:
The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center in a timely manner.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Typical Working Hours: Mondays to Fridays, 9:00AM-6:00PM

Duties and Responsibilities:

• Deliver 5-star customer service in all interactions.
• Receive, sort, log, and distribute incoming mail and packages; manage outgoing shipments.
• Maintain accurate shipping/receiving records and chain-of-custody documentation.
• Serve as point of contact for mail/package inquiries and notify employees of deliveries.
• Keep the Business Service Center neat, organized, and well-stocked; replenish office supplies as needed.
• Follow shipping/receiving procedures and ensure correct packing methods and materials.
• Maintain professionalism and build strong working relationships across teams.
• Support training of back-up staff and assist with sensitive inquiries.
• Proactively identify additional tasks during downtime.
• Provide exceptional service to both client and employees.

Competencies:

• Strong written and verbal communication skills.
• Excellent customer service and organizational abilities.
• Proficient in Microsoft Office and able to learn new systems.
• Ability to multitask and work independently.
• Understanding of shipping/receiving procedures and packing requirements.
• Familiarity with SC Logic equipment preferred.
• Experience in print production a plus; training available for the right candidate.
• Applicants with print production experience encouraged to apply.

Qualifications and Education Requirements:

• High school diploma or equivalent required.
• 2 years of relevant experience preferred.
• Strong time management, problem-solving, and communication skills.
• Ability to learn and use required computer systems.
• Professional appearance and adherence to company policies.
• Must be able to work hours assigned by management.

Physical Demands:

• Ability to lift and move packages up to 60 lbs. using a cart; frequently lift 40 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Manual dexterity to operate office equipment.
• Effective use of vision, hearing, and communication to interact with onsite staff.

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.