Technical Support Specialist, Service Delivery

Service Delivery Technical Support

📍 Full-Time | Mid-Shift | Growing Team at #SPS

Are you a technically savvy problem-solver who thrives in fast-paced, mission-critical environments? Do you enjoy being the go-to expert who keeps operations running smoothly while partnering with both internal and external stakeholders? If so, SPS is looking for a Service Delivery Technical Support professional to join our Lockbox operations team.

This is a full-time, mid-shift role and a great opportunity for someone with hands-on technical or operational support experience to join SPS, deepen their expertise, and grow with an organization that values collaboration, accountability, and client-focused service.

About the Role

As Service Delivery Technical Support, you will serve as the first line of defense for all technical matters within Lockbox operations. You’ll act as a subject matter expert supporting daily production systems, client onboarding and testing, system migrations, and technical upgrades. You’ll work closely with Lockbox operations, internal technology partners, and client technical teams, playing a visible and critical role in ensuring seamless service delivery and strong client experience.

This role includes coverage during non-standard hours and participation in an on-call rotation to support our 24/7 production network.

What You’ll Do

• Serve as the primary technical point of contact for Lockbox operations, managing day-to-day issues, troubleshooting, and escalations
• Partner with internal IT teams and client technical support groups to resolve issues, test solutions, and implement corrective actions
• Support new client onboarding, system migrations, and technical upgrades through coordinated testing and validation
• Provide subject matter expertise on Lockbox systems, workflows, and integrations
• Maintain detailed documentation of issues, resolutions, and technical procedures
• Monitor system performance and proactively identify risks that could impact operations or the client experience
• Collaborate with operations leaders to align processes with system capabilities and best practices
• Own high-impact issues through resolution while escalating appropriately
• Ensure all internal and external interactions reflect professionalism and a client-first mindset

What We’re Looking For

• Strong understanding of system workflows, integrations, and testing methodologies
• Proven troubleshooting and problem-solving skills across systems and networks
• Ability to communicate clearly and confidently with both technical and non-technical stakeholders, including clients
• Highly organized, detail-oriented, and able to manage multiple priorities independently
• Proficiency with Lockbox processing systems and Microsoft Office (Excel, Word, Outlook)
• 3 years of experience in technical or operations support (financial services, Lockbox, or payment processing preferred)
• Bachelor’s degree in information systems, Business, or a related field (or equivalent experience)
• Willingness to work non-standard hours, including nights, weekends, holidays, and on-call rotation

Preferred Experience

• Hands-on experience supporting Lockbox or payment/transaction processing environments
• Exposure to system migrations, upgrades, and client testing initiatives
• Familiarity with reporting tools, databases, or automation platforms

Physical & Travel Requirements

• Ability to lift and move up to 40 lbs. frequently and operate standard office equipment
• Ability to sit, stand, walk, kneel, and bend for extended periods
• Strong visual acuity, including close vision and color differentiation
• Local travel up to 25% as required

Why SPS?

At SPS, you won’t just support systems, you’ll support people, clients, and operations that matter. This role offers meaningful exposure across technology, operations, and client-facing teams, making it an excellent steppingstone for continued growth within SPS.

If you’re looking to build your career in a fast-paced, collaborative environment where your expertise makes an immediate impact, we’d love to hear from you.

👉 Apply today and grow with SPS.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.