Director of Operations

Director of Operations – Technology Business Solutions (TBS) | Pittsburgh

Are you a forward-thinking leader ready to shape the future of operations in a dynamic, high-impact environment? SPS is seeking a Director of Operations to lead our Pittsburgh, PA Document Processing Center, guiding the site through cultural and technological evolution while setting the gold standard for operational excellence and client experience.

In this role, you will be the strategic and cultural driver of our operations, responsible for optimizing processes, implementing advanced technology, and cultivating a high-performance, collaborative team. You’ll have the opportunity to transform workflows, champion automation, and influence the strategic direction of one of SPS’s key operational sites.

What You’ll Do:

Strategic Leadership & Transformation

• Lead the Pittsburgh site in achieving operational excellence, efficiency, and profitability.
• Drive cultural and technological change by challenging the status quo and implementing innovative solutions.
• Partner with senior leadership to align site goals with SPS’s broader strategic vision.

Technology Implementation & Optimization

• Champion automation and digital transformation initiatives to modernize operations.
• Collaborate with IT and operational teams to implement and optimize cutting-edge solutions.
• Foster a culture of innovation and continuous improvement.

Cultural Leadership & Change Management

• Build an inclusive, resilient, and collaborative workplace culture.
• Promote employee engagement, professional growth, and a mindset of adaptability.
• Demonstrate and model SPS values: Clients First, Service Excellence, and Innovation.

Operational Excellence & Risk Management

• Oversee daily operations to ensure workflows meet service standards and operational targets.
• Utilize data-driven insights to guide decisions, identify risks, and drive continuous improvement.
• Implement best practices in process improvement, including Lean, Kaizen, and Value Stream Mapping.

Team Leadership & Development

• Mentor and develop a high-performing team, fostering professional growth and accountability.
• Conduct performance evaluations, set clear expectations, and drive talent development initiatives.

Client Engagement & Relationship Management

• Serve as the primary client contact, ensuring high levels of service and customized solutions.
• Identify opportunities to enhance service offerings and strengthen client partnerships.

What We’re Looking For:

• Bachelor’s degree in business, Operations Management, IT, or related field; MBA preferred.
• 10 years leading teams in treasury services, cash management, or financial services.
• 8 years of strategic leadership experience driving technological innovation and cultural transformation.
• Proven success in leading complex operations, building high-performing teams, and executing strategic plans.
• Strong problem-solving, analytical, and decision-making skills, with exceptional EQ and communication.
• Experience in Lean, Six Sigma, or process engineering methodologies is a plus.
• Knowledge of lockbox operations or highly regulated financial environments is a plus.

Why SPS?

At SPS, you’ll join a team that values innovation, collaboration, and excellence. You’ll lead high-impact initiatives, influence operational strategy, and help create a workplace where technology, culture, and performance converge.

If you’re a visionary operations leader ready to drive change and make a lasting impact, we want to hear from you.

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#FinancialServicesCareers #TreasuryOperations #BusinessOperations #ProcessExcellence

#DigitalTransformation

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.