What are the responsibilities and job description for the Client Service Lead position at SPS?
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SPS Global is seeking a dependable and hands-on Client Services Lead – Facilities Operations to support workplace maintenance, office moves, and day-to-day facilities coordination. This role is ideal for someone who enjoys operational problem-solving, takes pride in maintaining professional workspaces, and can work independently while supporting a collaborative team environment.
The ideal candidate is proactive, mechanically inclined, and service-oriented, with experience supporting office facilities, workplace maintenance, and general handyman responsibilities.
Job Overview
The Client Services Lead – Facilities Operations is responsible for performing a variety of workplace maintenance and facilities support tasks in accordance with company procedures and operational standards.
This role supports office operations by maintaining clean, safe, and functional workspaces while assisting with office moves, furniture assembly, repairs coordination, and general facilities upkeep. The position requires strong follow-through, flexibility, and the ability to work with minimal supervision.
Reports To
Facilities Lead, Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Facilities & Maintenance Support
- Replace light bulbs, ceiling tiles, water filters, and other facility components as needed
- Walk office floors regularly to identify and remove marks from walls, doors, and glass surfaces
- Clean spills and address water leaks promptly
- Maintain cleanliness of unassigned and common areas
- Monitor restrooms daily and report maintenance issues to leadership
- Assist with office moves, including packing office contents and moving furniture
- Unpack and assemble office furniture as needed
- Replace chairs and reorganize office spaces when required
- Hang pictures and support workspace setup requests
- Remove and break down empty boxes from corridors and freight areas
- Consolidate debris and transport materials to dumpsters when appropriate
- Monitor freight areas to maintain cleanliness and organization
- Report maintenance-related concerns to the Facilities Lead
- Follow through on open assignments and communicate task completion
- Support special projects and operational requests as needed
- Develop and maintain professional working relationships with clients and staff
- Maintain flexibility with schedules and workload demands, including overtime when necessary
Required
- High School Diploma or equivalent
- Ability to work independently with minimal supervision
- Strong communication and teamwork skills
- Ability to manage physical and operational tasks in a fast-paced office environment
- Flexibility with work schedules and workload demands
- Minimum of 1 year of handyman, facilities, maintenance, or workplace support experience
- Familiarity with the operation of power tools
- Experience supporting office moves or facilities operations
- Strong problem-solving and operational support skills
- Dependable and proactive work ethic
- Ability to prioritize and complete assignments independently
- Team-oriented mindset with collaborative approach
- Attention to detail and workplace presentation standards
- Professional communication and customer service skills
- Ability to walk throughout office floors, including use of staircases
- Ability to lift and move desks, file cabinets, furniture, and office fixtures
- Ability to push or pull loaded hand trucks or dumpsters
- Ability to bend, stretch, kneel, and reach supply or storage areas
- Ability to safely operate power tools and facilities equipment
Travel may be required to support projects in the New Jersey office location
What We Offer
Career Growth: Opportunities to expand expertise across facilities, workplace operations, and client services functions.
Learning & Development: A culture that supports continuous learning and operational growth.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer
This job description is not intended to cover or contain a comprehensive listing of duties or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice.
Compensation
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use Of Artificial Intelligence (AI)
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status
This posting is for an existing vacancy.
Pay Range
$38 - $40 USD
What We Offer
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Salary : $38 - $40