What are the responsibilities and job description for the Client Services Associate position at SPS North America?
???? Location: El Paso, Texas
???? Work Schedule: 7:00 AM – 3:00 PM
???? Working Days: Monday – Saturday
???? Work Arrangement: On-site
SPS Global is seeking a professional and service-driven Client Services Associate to support daily office, mail, shipping, and workplace operations. This role is ideal for someone who enjoys staying organized, working across different responsibilities, and providing exceptional service in a professional environment.
The Client Services Associate plays an important role in keeping workplace operations running smoothly while delivering prompt, courteous, and efficient service to both SPS and client employees.
Job OverviewThe Client Services Associate supports a variety of office services functions, including inbound and outbound mail, shipping and receiving, package distribution, copy/print services, office supply management, hospitality support, and general workplace services.
The position also provides backup reception and concierge coverage as needed, making flexibility, professionalism, and a strong customer service mindset essential.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
Receive, sort, track, and distribute incoming mail and packages
Process outgoing mail and shipping transactions
Perform shipping and receiving duties and maintain appropriate chain-of-custody documentation
Notify employees of deliveries and respond to mail and package inquiries
Assist with copy/print requests and monitor multifunction devices (MFDs)
Replenish toner, paper, and other office supplies as needed
Submit work orders for equipment or workplace service requests
Stock and maintain pantry, kitchen, barista, conference, and meeting areas
Assist with meeting and conference room setups
Maintain clean, organized, and professional business service areas
Support light maintenance, workplace organization, and office moves as needed
Monitor supply inventory and replenish or order materials when necessary
Provide 5-star customer service to clients and employees
Provide reception or concierge coverage when needed
Build positive and professional relationships with customers and internal teams
Maintain professionalism and discretion when handling sensitive requests
Train backup personnel on established procedures
Proactively assist with additional responsibilities during downtime
High School Diploma or equivalent
Strong customer service and communication skills
Excellent organizational and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Basic proficiency with Microsoft Office Suite and ability to learn new systems
Ability to work independently and collaboratively
Professional appearance, demeanor, and attitude
1 years of experience in office services, mailroom operations, shipping and receiving, hospitality, or a related environment
Familiarity with shipping and receiving procedures
Working knowledge of multifunction devices (MFDs), copiers, printers, or similar office equipment
Excellent customer service orientation
Strong verbal and written communication
Attention to detail and accuracy
Organization and multitasking
Problem-solving and adaptability
Professionalism and reliability
Ability to work independently and take initiative
Team-oriented and collaborative approach
Ability to lift or move 40 lbs. or greater frequently
Ability to use a wheeled cart with a load capacity of up to 60 lbs.
Ability to walk, bend, kneel, stand, and sit for extended periods
Manual dexterity for operating office and mailroom equipment
Travel:
None or negligible
Career Growth: Opportunities to build skills across client services, workplace operations, mail services, and hospitality.
Learning & Development: A culture focused on continuous learning and professional development.
We Recognize Talent: Recognition programs designed to celebrate employee contributions and performance.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, EAP, Short-Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, and Paid Time Off.
Note: Benefit eligibility may vary based on position and scheduled hours. Please inquire with Human Resources for additional information.
Disclaimer:
This job description is not intended to contain a comprehensive listing of all duties and responsibilities. Responsibilities may change at any time based on business and operational needs.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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