What are the responsibilities and job description for the Debt Collector position at Spruce Power?
Debt Collector
Spruce Power
THE ROLE: Debt Collector
Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers.Spruce Power
THE ROLE: Debt Collector
Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX.
Spruce is seeking a Collections Specialist responsible for supporting and handling Spruce’s billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals.
- This role is located in Houston, TX | Compensation: $19-$21 ( $1 if bilingual) | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm)
- No Weekends
- 40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)
Key Responsibilities Include:
- Communicate with customers via inbound/outbound phone calls.
- Manage assigned accounts and plan course of action to recover outstanding debts.
- Update account status and database regularly
- Validation of customer information including addresses, contact information, and right party authentication steps.
- Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.
- Adhere to FDCPA, state and federal laws and regulations.
- Comply with policies and procedures as required.
- Locate customers using skip trace sites, internet, and credit bureau!
- Work from multiple servicing platforms to investigate and resolve discrepancies.
- Communicate effectively with internal and external partners.
- Comply with requirements when legal action is unavoidable.
Requirements:
- High School diploma or GED required.
- Minimum 2 years collections experience.
- Computer/Technical knowledge to change, add, or delete information in servicing platform
- Ability to solve problems quickly and efficiently in the best interest of the company and customer
- FDCPA Regulations
- Critical thinking skills
- Basic understanding of consumer agreement documents
- Ability to type a minimum of 30 words per minute free of grammatical errors
- Proficient in Microsoft Word, Excel, PowerPoint and email
- Strong math skills
- Partner well with teammates and other departments
- Ability to work unsupervised after the initial training phase
- Bilingual in Spanish is a plus
Desirable Skills:
- Good attendance
- Ability to adapt to changes
- Customer Service
- Problem Solving
EDUCATION
A high school diploma is required for this role.
BENEFITS
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
EQUAL OPPORTUNITY EMPLOYER
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Salary : $19 - $21