Assistant Food & Beverage Manager

BASIC FUNCTION:
The Assistant Retail and Concessions Manager will oversee the daily operation of the Food & Beverage Outlets, as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak.

ESSENTIAL FUNCTIONS:

• Train line level Colleagues to ensure seamless & luxurious guest service.

• Communicate information to the service team giving them the knowledge to be individually empowered.

• Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods

• Supervise the performance, attendance, attitude, appearance and conduct of service team.

• Monitoring and respond to customer experience opportunities in real time.

• Coaching in the moment to Service Colleagues for both celebration and opportunities.

• Maintains house bank and handles all cash according to Resort and departmental policies and procedures

• Maintains an up to date working knowledge of all resort amenities as well as any special events

• Takes restaurant reservations when needed for internal and external guests

• Is knowledgeable of all emergency procedures and Spruce Peak policies.

• Other duties as necessary

• High School Diploma and one year of supervisory experience or the equivalent combination of education and experience.

• Excellent leadership and communication skills

• Basic computer skills including MS Office and Micros

• Flexible schedule to include early mornings, evenings, weekends and holidays

• Must be 18 years of age or older

• Must have or obtain a valid DLC certificate

• Ability to stand/walk up to 10 hours per day

• Ability to lift, push, and pull a minimum of 30 lbs.