What are the responsibilities and job description for the Patient Coordinator/Receptionist position at Spruce MD Integrative Medicine?
About Us:
Spruce MD Integrative Medicine is looking for a full-time Patient Coordinator to join our team. This is a patient-facing position. This position is responsible for working alongside our clinical team to help provide excellent patient care and streamline patient flow.
Schedule:
· M-TH, 8:30-5:15; F: 8:30-12:30
· Location: Greenville Office; In Person
Responsibilities:
· Greet and check in patients in a warm and professional manner.
· Assist with billing and payment processing, including outstanding balances
· Answer phone calls, direct inquiries, and provide accurate information to callers or visitors.
· Maintain patient records in compliance with HIPAA regulations.
· Maintain a clean and organized reception area, ensuring it reflects the company’s brand and values.
· Manage incoming and outgoing mail and packages, ensuring proper distribution.
· Create a positive and memorable experience for clients and visitors by providing exceptional customer service.
· Assist patients with appointment scheduling and any other requirements they may have.
· Anticipate and address patient and visitor needs promptly, demonstrating attentiveness and empathy.
· Communicate important announcements, updates, or changes effectively to patients and visitors.
· Provide administrative support as needed, including data entry, document preparation, and maintaining records.
· Manage office supplies, inventory, and equipment maintenance for reception area.
· Uphold the company’s brand image and values through professional demeanor, appearance, and behavior.
· Perform other duties as assigned by the Practice Manager.
Supervisory/Management Responsibilities:
· This is a non-management job that will report to the Practice Manager.
Skills/Qualifications:
· Education: High School or equivalent (Required)
· Experience: Minimum of 1 year of customer service
· Other Skills: Time Management, Multitasking, Strong Oral and Written Communication Skills, Problem Solving
Compensation:
· Commensurate with experience
Benefits:
· Primary Care Services
· PTO
· Company 401K w/ match
· Employee Discount
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20