What are the responsibilities and job description for the Account Manager position at SproutsAI?
About The Role
We`re looking for a proactive, relationship-driven Account Manager to join our growing team. In this role, you`ll own the end-to-end management of client accounts—from onboarding to ongoing strategy and growth. You`ll work cross-functionally with product, operations, and marketing teams to ensure we deliver value and exceed client expectations. If you`re someone who thrives in a fast-paced environment, loves solving problems, and can balance the strategic with the operational, we`d love to meet you.
Key Responsibilities
Be part of a passionate, ambitious team building something meaningful. Work in a collaborative environment that values autonomy and initiative. [Add any company-specific perkshybrid work, L&D budget, team offsites, etc.]
We`re looking for a proactive, relationship-driven Account Manager to join our growing team. In this role, you`ll own the end-to-end management of client accounts—from onboarding to ongoing strategy and growth. You`ll work cross-functionally with product, operations, and marketing teams to ensure we deliver value and exceed client expectations. If you`re someone who thrives in a fast-paced environment, loves solving problems, and can balance the strategic with the operational, we`d love to meet you.
Key Responsibilities
- Client Relationship Management Build and nurture long-term relationships with clients, acting as their primary point of contact and trusted advisor.
- Account Strategy & Growth Understand client goals and align internal efforts to drive outcomes. Identify upsell, cross-sell opportunities and ensure revenue growth.
- Project & Performance Management Coordinate with internal teams to ensure timely and high-quality delivery of services. Monitor KPIs and ensure SLAs are met.
- Client Onboarding & Training Lead smooth onboarding experiences for new clients, ensuring they are set up for success from day one.
- Feedback Loop Gather client feedback and share actionable insights with internal teams to continuously improve product and service offerings.
- Reporting & Communication Provide regular updates to clients through review meetings, performance reports, and strategic check-ins.
- 4–5 years of experience in account management, client servicing, or customer success—preferably in [industry e.g., SaaS, marketing, recruitment, etc.]
- Strong communication and interpersonal skills
- Proven ability to manage multiple accounts simultaneously
- Comfort working with cross-functional teams and managing client expectations
- Data-driven with an ability to tell a story using numbers
- Self-motivated, solution-oriented, and highly organized
- Experience in a startup or fast-paced environment
- Familiarity with CRM tools (e.g., HubSpot, Salesforce)
- Prior exposure to B2B client relationships or enterprise accounts
Be part of a passionate, ambitious team building something meaningful. Work in a collaborative environment that values autonomy and initiative. [Add any company-specific perkshybrid work, L&D budget, team offsites, etc.]