Store Care Coordinator II

Please note this position is based in our Phoenix, AZ Support Office.  The StoreCare Coordinator II is responsible for dispatching and managing service work orders for equipment repairs at store locations, ensuring effective communication and collaboration with vendors and Store Managers. This role includes tracking unresolved issues and independently handling complex work orders and vendor relationships, as well as addressing escalations. The StoreCare Coordinator II plays a key role in maintaining service quality and compliance with service level agreements (SLAs) while facilitating coordination between stores, vendors, landlords, and internal departments.

· Manage full lifecycle of work orders from dispatch to completion, including escalations.

· Act as primary point of contact for assigned stores, vendors, and regions.

· Enforce SLA compliance and follow up on overdue or stalled work orders.

· Utilize the site manager system to troubleshoot and dispatch accordingly for refrigeration, lighting, and HVAC equipment issues.

· Coordinate with landlords and contractors on warranty and lease-responsibility repairs.

· Engage Lease Administration, Construction, and Legal teams as needed when landlord/contractor compliance issues occur.

· Coordinator repairs with Risk Management on safety-related and hazard issues.

· Maintain store preventive maintenance services and ensure accurate record-keeping for location notes, trade assignments and repair responsibilities.

· Create purchase order requests for capital expenditure replacements and assist in ordering equipment for stores.

· Analyze work order trends, repeat failures, and cost drivers.

· Assist in training and support Level I Coordinators.

· Contribute to support process improvements, issue list updates, and workflow improvements to align with business needs.

· Required High school diploma or equivalent; additional coursework or certifications preferred

· 2-4 years of facilities, dispatch, service coordinator, or related experience.

· Strong understanding of service trades (Refrigeration, HVAC, plumbing, electrical, etc)

· Strong verbal and written communication skills, problem-solving and decision-making skills, and ability to work on cross-functional teams

· Knowledge of principles and practices of organization, planning, records management and general administration

· Experience with Microsoft Office Suite and CMMS platforms

· Ability to manage multiple priorities with minimal supervision

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free.  We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

 You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

At Sprouts, we’re committed to fostering an inclusive, respectful, and caring workplace culture.
Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:

• Inspiring Women at Sprouts
• Rainbow Alliance at Sprouts
• Sabor at Sprouts
• Soul at Sprouts
• Honored to Serve at Sprouts

Together, these groups celebrate diversity and empower our team to thrive.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

California Residents: We collect information in accordance with California law, please see here for more information.