Call Center Specialist

Position Summary

You support the Front Desk and our Clinical Teams by serving as a communicator, scheduler, listener, and problem solver. Your primary role is to help our patients and their families through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the patient's family while adhering to our company policy and procedures. To be successful in this role, you should have extraordinary communication skills to handle all types of patients' families.

Key Responsibilities:

Providing productivity, accuracy, and attention to detail in executing all duties, tasks, and responsibilities with minimal supervision

· Excellent interpersonal skills, demonstrated by patience, understanding, and congeniality

· Manage schedules and appropriate patient communications

· Excellent oral and written communication skills

· Complete tasks with attention to detail and accuracy


· Demonstrate the ability to work independently and maintain departmental deadlines

· Demonstrate the ability to make professional decisions

· Demonstrate the ability to prioritize assigned tasks


· Collaborate with the clinic to reduce waiting times and patient frustrations

· Provide productivity, accuracy, and attention to detail in executing all duties, tasks, and responsibilities with minimal supervision

· Demonstrate the ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems


· Establish rapport with patient and family members using therapeutic communication

· Aids patients with regard with procedures, and discharge disposition


· Communicate with appropriate referral partners

· Maintain an organized and standardized workspace

· The ability to demonstrate organizational and time management skills

· Interact with full-suite dental-specific software solutions

· Assist patients in scheduling and preparing for their appointments

· Patient and family education - understand what methods and processes take place

· Demonstrate accurate knowledge of state standards and regulatory requirements

· Understand, manage and troubleshoot office equipment


· Proactive outreach to patients and families prior to appointment/procedure to ensure needs are anticipated

· Engage effectively with an ethnically and culturally diverse population

· Participates with training initiatives and attends mandatory training classes

· The ability to maintain complete confidentiality

· Participate in, and support Outreach Events

Skills & Qualifications:

Required:

· High school diploma or equivalent

· Basic knowledge of infection control and sterilization principles

· Detail-oriented with strong time management skills

· Ability to follow strict procedures and protocol

· Strong communication skills and team collaboration

· Willingness to travel between sites (if needed)

· Child abuse, FBI, Criminal Screening (Eligible)

Preferred:

· Prior experience in dental or healthcare setting

· Knowledge of OSHA, CDC, and HIPAA standards

· CPR certification

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role regularly interacts with patients who may primarily speak Spanish. Are you able to comfortably communicate with patients in Spanish? If so, how would you describe your level of proficiency?

Work Location: In person

Salary : $34,017 - $42,198