What are the responsibilities and job description for the Team Leader Retail - SM #4109 position at Sprint Mart?
Title:
Team Leader
Reports to:
District Leader
Function:
Promote store sales and growth through quality leadership
Responsibilities to
Store Personnel:
Fully train and develop all employees
Fully develop an Assistant Team Leader if required in the store
Communicate and delegate work in an appropriate manner
Hold employees accountable for their performance and actions
Conduct regularly scheduled store meetings
Provide accurate, timely employee evaluations and feedback
Help employees establish meaningful goals
Follow up on employee goal progress and provide assistance as needed
Accurately and consistently document employee performance
Complete employee paperwork when due (new hire, evaluations, etc.)
Send employees to training programs as scheduled
Effectively counsel and motivate employees on job related matters
Responsibilities in Loss Prevention and Control Factors:
Control of cash and inventory loss through effective management
Conduct inventory counts as scheduled and resolve variances immediately
(Weekly counts -beer, soft drink, sandwiches. Daily - cigarettes, others as needed)
Complete the Inventory Shortage Action Plan as directed
Maintain organized, clean, and secure storage areas
Maintain and evaluate store tracking charts each day
Maintain open communication with the District Leader
Responsibilities in Completion of Reports and Paperwork:
Complete all paperwork on time (daily and other)
Make all deposits on time and fax/email copies to the SupportCenter
Ensure accuracy in all paperwork
Maintain all paperwork in an organized and secure manner
Maintain a professional rapport with Support Center personnel
Responsibilities in General Store Operation:
Ensure store is open during designated hours
Maintain an adequate and appropriate staff
Adhere to contract agreements
Maintain the store and premises in a safe, secure manner
Maintain inventory levels to avoid out-of-stock and overstock situations
Comply with all laws, rules, regulations, and policies
Complete assignments as directed
Responsibilities to Image:
Maintain store image standards each day
Ensure compliance of all employees to the company uniform policy
Present self in a neat, clean, professional manner
See that employees present themselves in a neat, clean, professional manner
Responsibilities to Sales:
Promote suggestive sales through training, example, and reinforcement
Adhere to pricing policies and maintain an accurate, current pricebook
Achieve sales goals
Responsibilities to Service:
Promote the practice of "Greet-Smile-Thank" through training and example
Promote proper use of Empowerment Vouchers by employees
Resolve customer complaints in a timely, professional manner
Responsibilities to Profitability:
Operate the store in as profitable a manner as possible
Attain margin goals
Control expenses
Operate within all budget limits
Work diligently to maintain low levels of employee turnover
Responsibilities to Goal Setting:
Maintain personal professional development through effective goal setting
Set goals for improved store operation on a regular basis
Sets realistic, challenging, measurable goals
Achieve personal goals and learn from the attempted goal process
Follow up on goals for self and personnel to ensure progress
What We're Looking For...
- Bachelor's Degree or equivalent
- Minimum 3-5 years of operational leadership experience
- Friendly & Outgoing
- Ability and desire to self-start
- Able to effectively communicate verbally and in writing
- Comfort and confidence in working with all levels of an organization
- Comfort and ability work in a fast-paced, ever changing environment
At Sprint Mart, we're sprinting to refuel people, and their vehicles, with friendly convenience Come join a family of Team Members who are absolutely obsessed with providing the BEST service, serving the BEST coffee, and ensuring each Sprint Mart Guest has the BEST day