Patient Care Coordinator

About Us

Springside Infusion is a patient-focused infusion clinic dedicated to delivering high-quality care in a supportive and efficient environment. We specialize in providing a wide range of infusion therapies, with an emphasis on personalized care, timely access to treatment, and seamless communication with referring providers.

About this Rol

eWe are seeking a detail-oriented and experienced Patient Care Coordinator to join our team. This individual will serve as the first point of contact for new patient referrals and will be responsible for coordinating all aspects of the Intake process, including insurance verification, prior authorization, and communication with patients and providers. This role requires a strong understanding of insurance processes, excellent organizational and communication skills, and a commitment to delivering a high level of customer service

.
Location

: Bowie,

MD
What You'll

DoPrimary Dut

• iesCoordinate the infusion referral process from start to finish, ensuring timely and accurate processing of all incoming referra
• ls.Verify insurance benefits and obtain prior authorizations for infusion services, including both medical and pharmacy benefi
• ts.Serve as a liaison with referring providers, collecting necessary clinical documentation and keeping them informed of patient stat
• us.Communicate with patients in a clear, empathetic, and service-oriented manner regarding referral status, insurance coverage, out-of-pocket responsibilities, and appointment scheduli
• ng.Provide basic financial counseling to patients related to benefits, coverage, and potential patient responsibili
• ty.Ensure a positive patient and customer experience through professional, friendly, and attentive servi
• ce.Maintain accurate and up-to-date documentation in the EMR and referral tracking syste
• ms.Support inventory management by assisting with ordering and tracking medical and office supplies as need
• ed.Work collaboratively with clinical and administrative staff to ensure seamless patient onboarding and care coordinati

on.
What You B

• ring3–5 years of experience in a healthcare setting, with a strong focus on insurance verification and prior authorizati
• ons.Solid understanding of medical and pharmacy benefit plans, including commercial insurance, Medicare, and Medic
• aid.Proven ability to communicate effectively with patients, providers, and insurance compan
• ies.Excellent attention to detail, time management, and organizational ski
• lls.Strong interpersonal and customer service skills with a patient-centered appro
• ach.Proficient in EMR systems and Microsoft Office Su
• ite.Experience with infusion services, oncology, or specialty pharmacy (strongly preferred but not requir
• ed).Familiarity with medical terminology, ICD-10 and CPT coding related to infusion ther

apy.
What We

• OfferCompetitive compens
• ationHealth, dental, and vision ben
• efits401K with mat
• chingPaid time off and hol
• idaysA collaborative and supportive team enviro
• nmentOpportunity to grow with a new and innovative infusion care pro

vider
Compens

ation:$20.00 - $30.00 per ho