Customer Service Representative - SunSetter

Description

The Best Experience Company

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

Our Team

At Springs Window Fashions, our friendly and talented customer service team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers and consumers.

Salary

$15.91 - $17.91 an hour with opportunities for continued advancement.

Flexible Work Schedules

Benefits Offered -

All Associates:

• 401K & matching
• Quarterly bonus/gainsharing opportunities
• Career path advancement opportunities
• Employee product discounts
• Employee Assistance Programs
• Holidays off
  
  

Full Time Associates

• Health
• Vision
• Dental
• Life Insurance
• Disability Insurance
• Health & Flexible Spending Accounts
• Paid Time Off
• Paid holidays
• Tuition Reimbursement
  
  

We strive to create a fun and engaging work environment. We do fun things like..

• Monthly pop up events/competitions (various in nature) like…
• Popsicle Parades
• Pizza Parties
• Holiday Luncheons
• Annual Customer Service Week Celebration in October
  
  

Job Summary

• Inbound Calls – no sales calls or cold calling
  
  

Pre-Sales Assistance

• Answer questions about products from our catalogs and help screens
• Enter orders - sample swatches, quotes, new orders
  
  

Post-Sales Assistance

• Status updates/order tracking
• Troubleshooting using available guides
• Enter orders – parts, repair, remakes
• Issue credits
  
  

Requirements

Education and Experience

High School Diploma required

Skills/Training

• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skills
• Basic computer skills
• Multitasking skills
• Reliability
  
  

Paid comprehensive training provided

• Product
• Systems
• Account
  
  

All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement

Physical Requirements

Work conditions are normal for an office environment; hours for this role are 11:30 am - 8:00 pm, Monday - Friday

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
• Empowerment - We trust our people.
• Ownership - We take 100% responsibility for our roles actions, and results.
• Leadership - We all lead by example and talk direct with respect (DWR).
• One Team - We are One Springs Team.
• Customer First - We consider our customers' needs before every decision.
• Continuous Innovation - We are constantly learning, innovating, and improving.
• Speed - We define priorities and operate with a sense of urgency and agility.