Technical Support Engineer

Tier 3 Support Technician

📍 Tulsa, OK | On-site | Corporate Technology Team

We are seeking a Tier 3 Support Technician to provide advanced technical support while owning the administration of company-issued mobile technology. This role blends escalation-level end-user support with enterprise mobility management, ensuring secure, reliable access to systems for both on-site and remote employees.

This position is well-suited for someone who enjoys deep problem-solving, platform ownership, and being a go-to technical resource.

🔹 Key Responsibilities

Enterprise Mobility & Endpoint Administration (Primary Focus)

• Oversee the full lifecycle of corporate mobile and endpoint devices across multiple platforms, including provisioning, configuration, tracking, updates, and secure retirement
• Prepare and deploy devices and applications for new and existing employees
• Enforce endpoint security standards such as encryption, access controls, policy enforcement, and remote device actions
• Manage application availability, updates, and compliance through controlled distribution
• Act as the primary administrator for enterprise mobility and device management tools (e.g., cloud-based endpoint management platforms)
• Monitor and ensure compliance with internal standards and regulatory requirements

Tier 3 / Escalation-Level Support

• Resolve complex and escalated technical issues submitted through ticketing systems, phone, and email
• Troubleshoot advanced workstation, mobile device, printer, email, network connectivity, and collaboration tool issues
• Administer users and devices within directory services
• Provide clear, professional guidance to users while setting appropriate resolution expectations
• Document solutions and processes; collaborate with engineers and escalate when required
• Identify root causes and proactively address recurring or high-impact issues

✔ Required Qualifications

• 3 years of progressive technical support and/or endpoint management experience
• OR
• 2 years of experience combined with relevant certifications (A , Network , Security ) or a degree in IT, IS, CS, or Cybersecurity
• High school diploma or equivalent

➕ Preferred Experience

• Hands-on experience with enterprise mobility or endpoint management platforms (Intune or similar)
• Strong working knowledge of iOS, Android, and Windows environments
• Understanding of networking fundamentals and endpoint security practices
• Experience working in ticket-based support environments
• Excellent verbal and written communication skills

🎯 What’s Offered

• Competitive compensation
• Medical, dental, and vision coverage
• Life and disability insurance options
• Optional pet insurance

📌 Work Environment

• On-site position based in Tulsa supporting local and distributed users
• Work schedules may include non-standard hours as business needs arise
• Occasional travel to additional company locations
• Ability to lift and move equipment up to 50 pounds