What are the responsibilities and job description for the Hotel Operations Manager position at SpringHill Suites?
Overview
The Hotel Operations Manager plays a pivotal role in ensuring the smooth and efficient operation of our hotel. This position requires a dynamic leader who can oversee various departments, manage staff, and enhance guest satisfaction. The ideal candidate will possess a strong background in hospitality management, with a focus on revenue management and guest services. Multilingual or bilingual skills are highly desirable to cater to our diverse clientele.
Duties
- Supervise daily hotel operations, ensuring all departments function cohesively.
- Manage front desk operations, including check-in/check-out processes and night audits.
- Oversee guest relations to ensure high levels of customer service and satisfaction.
- Implement and maintain hotel policies and procedures related to human resources and budgeting.
- Collaborate with the sales team on revenue management strategies to maximize profitability.
- Train, mentor, and lead staff across various departments, fostering a positive work environment.
- Handle guest complaints and feedback promptly and effectively to enhance their experience.
- Monitor hotel performance metrics and prepare reports for senior management.
Skills
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and supervise staff effectively.
- Excellent customer service skills with a focus on guest relations.
- Knowledge of budgeting processes and financial management in a hotel setting.
- Proficiency in multi-line phone systems and professional phone etiquette.
- Familiarity with night audit procedures and front desk operations.
- Experience in revenue management strategies to optimize hotel performance.
- Multilingual or bilingual abilities are a plus for effective communication with guests from diverse backgrounds.
- Strong interpersonal skills with the ability to build relationships with guests and staff alike. This role is essential for maintaining the high standards of our hotel while ensuring an exceptional experience for all guests. If you are passionate about hospitality and possess the required skills, we encourage you to apply.
Job Type: Full-time
Pay: $45,226.26 - $54,466.04 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Work Location: In person
Salary : $45,226 - $54,466
