What are the responsibilities and job description for the Executive Housekeeper Manager position at Springhill Suites Millbrook - RAM Hotels?
Executive Housekeeper
As the Executive Housekeeper, you will be responsible for the strategic leadership and overall performance of the Housekeeping Department, ensuring the highest standards of cleanliness and comfort throughout the hotel. You will oversee all Housekeeping operations, including guest rooms, public areas, laundry, ensuring exceptional guest experiences and adherence to Marriott's Brand Standards.
In this leadership role, you will manage a diverse Housekeeping structure consisting of both hotel-employed ladies and gentlemen. You will ensure seamless collaboration, consistent service delivery and full alignment with brand standards across all teams. You will drive guest satisfaction, associate engagement, operational efficiency and continuous improvement within the department. You will report directly to the General Manager.
Key Responsibilities
- Housekeeping Leadership & Strategy
Provide strategic and operational leadership for the Housekeeping Department, aligning departmental goals, performance, and culture with hotel objectives and Marriott's brand standards.
- Cleanliness & Guest Experience Excellence
Ensure the highest standards of cleanliness, hygiene and presentation across all guest rooms and public areas, contributing to a seamless and personalized guest experience.
- Operational & Financial Oversight
Manage daily Housekeeping operations, staffing and resources while monitoring budgets, labor costs, productivity and guest feedback to optimize performance.
- Quality Assurance & Standards
Maintain strict compliance with brand standards, health and safety regulations and cleanliness protocols, leading inspections, audits and continuous improvement initiatives.
- Interdepartmental Collaboration
Work closely with Front Office, Engineering, and other departments to ensure efficient room readiness, maintenance coordination and flawless service delivery.
Talent Development & Engagement
Select, train and inspire the Housekeeping team through coaching, performance management and a culture rooted in Marriott's values, diversity and inclusion.- Projects & Continuous Improvement
Lead and support key Housekeeping-related projects such as process improvements or renovations, ensuring smooth execution and alignment with operational standards.
Your Qualifications
- Minimum of 2-4 years of experience in Housekeeping operations, with at least 3 years in a leadership role, preferably in a hotel environment
- Proven experience managing mixed workforce environments, including external service providers
- Experience leading or supporting projects such as hotel openings, renovations, or major refurbishments is highly desirable
- Strong organizational, operational and financial management skills with a hands-on leadership approach
- Exceptional attention to detail and commitment to cleanliness and quality standards
- Strong leadership, communication and interpersonal skills
- Knowledge of PMS and Housekeeping management systems; proficiency in Microsoft Office Suite
- Flexibility to work varied schedules, including weekends and holidays, as required.