What are the responsibilities and job description for the FRONT DESK AGENT (HOTEL) position at Springhill Suites Miami?
Front Desk Agent (Hotel)
Springhill Suites Medical Center, Miami *(1311 NW 10th Ave, Miami, FL 33136)
Position Overview:
We are seeking an enthusiastic and customer-focused Front Desk Agent to join our hotel team. As a Front Desk Agent, you will play a crucial role in ensuring our guests have a pleasant and memorable stay. The ideal candidate will be welcoming, detailed-oriented, and able to handle various tasks with poise and professionalism.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Efficiently manage the check-in and check-out process for guests.
- Handle guest reservations, both in person and over the phone, with accuracy and a high level of service.
- Respond to guest inquiries, requests, and concerns promptly, providing exceptional service to enhance the guest experience.
- Maintain a clean and organized front desk area, ensuring all materials are readily available for guest information.
- Coordinate with housekeeping and maintenance staff to address any room or facility issues reported by guests.
- Process guest payments and generate accurate billing statements.
- Stay informed about hotel amenities, local attractions, and events to offer guests recommendations and assistance in planning their stay.
- Adhere to all safety, security, and hotel policies and procedures.
Qualifications:
- - High school diploma or equivalent; additional education in hospitality management is a plus.
- - Previous experience in a hotel or customer service role is preferred but not required.
- - Excellent communication and interpersonal skills.
- - Ability to handle stressful situations with a calm and positive attitude.
- - Proficient in using hotel management software (Fosse- Marriott) and other computer applications.
- - Flexibility to work shifts, including evenings, weekends, and holidays.
Benefits:
- - Competitive salary with opportunities for professional growth and development.
- - Comprehensive health, dental, and vision insurance.
- - 401(k) retirement plan with employer match.
- - Paid time off.
- - Employee discounts on hotel stays and dining.
Join our team at Springhill Suites Medical Center (Marriott brand) and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry. Apply today to become an integral part of our dynamic and guest-focused team!