What are the responsibilities and job description for the General Manager position at SpringHill Suites by Marriott?
Company Description SpringHill Suites by Marriott is an all-suite hotel brand designed to offer guests a bit more comfort, space, and convenience, appealing to both business and leisure travelers. The brand features spacious suites with dedicated work and living areas, ergonomic seating, modern amenities, and free high-speed Internet to support productivity and relaxation. Families value the extra space, pull-out trundle beds, convenient kitchenettes, and complimentary breakfast, making it a popular choice for group and extended stays. Launched in 1997, SpringHill Suites now has more than 400 locations across the United States and Canada, providing guests with a consistent, stylish, and refreshing experience.
Role Description The General Manager role is a full-time, on-site position located at the SpringHill Suites property in Laredo, TX. This role oversees all hotel operations, including front desk, housekeeping, maintenance, and food and beverage services, to ensure a high standard of guest satisfaction and brand compliance. The General Manager manages staffing, training, scheduling, and performance, and actively coaches team members to deliver professional, welcoming service. Day-to-day responsibilities include monitoring financial performance, overseeing budgets and cost controls, analyzing occupancy and revenue metrics, and implementing strategies to improve profitability. The General Manager also maintains safety and cleanliness standards, coordinates with corporate partners, responds to guest feedback and service recovery needs, and represents the hotel within the local community.
Qualifications
Role Description The General Manager role is a full-time, on-site position located at the SpringHill Suites property in Laredo, TX. This role oversees all hotel operations, including front desk, housekeeping, maintenance, and food and beverage services, to ensure a high standard of guest satisfaction and brand compliance. The General Manager manages staffing, training, scheduling, and performance, and actively coaches team members to deliver professional, welcoming service. Day-to-day responsibilities include monitoring financial performance, overseeing budgets and cost controls, analyzing occupancy and revenue metrics, and implementing strategies to improve profitability. The General Manager also maintains safety and cleanliness standards, coordinates with corporate partners, responds to guest feedback and service recovery needs, and represents the hotel within the local community.
Qualifications
- Experience in hotel or hospitality management, including overseeing operations and leading multidisciplinary teams.
- Strong leadership, people management, and conflict resolution skills, with the ability to motivate and develop staff.
- Proficiency in financial management, budgeting, forecasting, and understanding of key hotel performance metrics (e.g., RevPAR, ADR, occupancy).
- Excellent customer service, communication, and interpersonal skills, with a focus on guest satisfaction and service recovery.
- Ability to manage multiple priorities, solve problems quickly, and make sound decisions in a fast-paced environment.
- Working knowledge of hotel systems and software, such as property management systems and reservation platforms.
- Familiarity with brand standards, quality assurance processes, and health, safety, and regulatory requirements.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred; equivalent experience considered.
- Previous experience as a General Manager or Assistant General Manager in a hotel environment strongly preferred.
- Availability to work flexible hours, including evenings, weekends, and holidays, as business needs require.