Front Desk Associate

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have excellent customer service skills, and the ability to work in a fast-paced environment. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service.
• Handle front desk operations, including check-in/check-out procedures and handling guest inquiries.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Handle reservations, cancellations, and modifications using multi-line phone systems and hotel software.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Uphold high standards of phone etiquette while managing incoming calls and messages.

Qualifications

• Previous experience in hotel operation or customer service is preferred.
• Strong customer service skills with the ability to build rapport with guests.e.
• Excellent communication skills, both verbal and written.
• Proficient in using multi-line phone systems and basic computer applications.
• Strong organizational skills with attention to detail in managing guest relations. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $13