What are the responsibilities and job description for the Guest Service Representative position at Springhill Suited Edgewood Aberdeen?
Overview
Join our dynamic team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the friendly face that welcomes visitors, assists with their needs, and ensures a seamless service experience. Your positive attitude and excellent communication skills will help foster a welcoming environment that keeps guests coming back. This paid position offers an exciting opportunity to develop your customer service skills while working in a fast-paced hospitality setting!
Responsibilities
- Greet guests warmly and provide exceptional customer service to ensure a positive experience from start to finish
- Operate POS (Point of Sale) systems accurately for transactions, including sales, returns, and exchanges
- Assist customers with product demos and answer questions about merchandise or services
- Upsell products or services by identifying customer needs and recommending suitable options
- Manage inventory levels to maintain an organized guest environment
- Handle cash transactions with accuracy, including cash handling and basic math calculations
- Maintain professional phone etiquette when communicating with customers or vendors
- Support store operations by assisting with inventory management, product displays, and ensuring the store is clean and inviting
- Communicate effectively with team members and supervisors to ensure smooth daily operations
- Weekend Availability is a must.
Experience
- Previous experience inhospitality, retail sales, grocery stores, or customer service roles is preferred but not required; training will be provided
- Supervising experience is a plus, especially in managing team members or leading small groups during shifts
- Bilingual abilities are highly valued to serve diverse customer needs effectively
- Strong communication skills and friendly demeanor are essential for engaging with guests confidently
- Basic math skills, including retail math and cash handling, are necessary for accurate transactions
- Familiarity with using POS systems and cashiering procedures will help you succeed in this role
- Experience conducting product demos or upselling can enhance your ability to increase sales and improve customer satisfaction
This energetic role invites motivated individuals eager to make a difference in the guest experience. If you thrive in lively environments, enjoy helping others, and possess excellent communication skills, we look forward to welcoming you to our team!
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16 - $18