Front Desk Manager

We are looking for front desk coordinators that have skills and experience in the Medical /Physical Therapy field.

** Fluent in Portuguese or Spanish is a plus.

All Candidates Must Be Well Versed in the Following

• Welcomes and greets patients and visitors to the facility in a friendly manner; determines the purpose of the visit; has the patient complete the appropriate paperwork, if necessary; informs the Physical Therapist of their arrival
• Provides information to those who call the facility; transfers calls as needed; works with the Site Supervisor to ensure proper desk coverage at all times
• Schedules and cancels appointment as appropriate, ensures follow-up visits are scheduled as appropriate
• Collects co-payments and post all funds in the EMR/Billing system
• Records patient information into the EMR/Billing system
• Filing, faxing and scanning medical records Scan identification and insurance information into the EMR/Billing system
• Verifies over the counter balance at the end of every shift
• When scheduling appointments, carefully screens for patients address, new patient visit, or updated registration information, informs patient of co-pay amount
• Verifies the method of payment for service (Medicare, private insurance, private payer) and collects payment or data as appropriate
• Practices confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements
• Maintains facility waiting area, office files and front desk area in a manner that is neat and organized
• Receives and conveys messages in writing, electronically and verbally
• Reports daily statistics for clinic

Other duties as assigned Qualifications

• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service, communication and interpersonal skills.
• Must have excellent telephone skills; handling large call volume may be required.
• Must be flexible; able to accommodate the changing needs of the facility.
• Must have basic math skills; must be able to use standard office equipment.
• Must be able to work a rotating schedule between the hours of 8AM and 7:30PM.
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook)

SPTW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Job Type: Full-time

Pay: $36,000.00 - $50,000.00 per year

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Preferred)
• Medical management: 1 year (Preferred)

Language:

• Portuguese (Preferred)
• Spanish (Preferred)

Work Location: In person

Salary : $36,000 - $50,000