Museum Visitor Experience Associate

Springfield Museum of Art Visitor Experience Associate

Join our dedicated Museum Visitor Experience team at the Springfield Museum of Art! VE Associates are responsible for facilitating daily visitor services and ensuring the visitor experience is consistently welcoming and outstanding. They engage visitors upon entry, orient visitors, provide general information, and promote the broad Museum program in a warm, welcoming, and professional manner.

This is a part-time position and there will also be the opportunity for some additional hours during special events and gallery openings.

At the Springfield Museum of Art, we value diversity — in backgrounds and in experiences. Diversity & Inclusion are key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths who share a passion for improving people's lives. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking team members that are not only strong in their own aptitudes but care deeply about supporting each other, and the entire museum team.

General Responsibilities

• Open and close the Museum as scheduled.
• Greet the public, answer the telephone, collect admission fees, provide information about the Museum’s exhibitions and programs, and record attendance.
• Monitor security cameras to ensure security and safety of artwork and visitors during open hours and events.
• Sell museum memberships and assist visitors in registering for workshops and special events.
• When applicable, maintain materials in galleries, supporting interactives by restocking and monitoring.
• Perform light housekeeping tasks, including daily refresh of the restrooms and gallery sweeping.
• Additional duties as assigned.

Qualifications/Skills

• Enjoy engaging with people.
• Flexible and a strong team player.
• Demonstrated customer service knowledge and experience.
• Strong interpersonal, verbal, and written communication skills.
• Telephone and computer skills (Microsoft Office products).
• Ability to tailor conduct/behavior to appropriate situations. (i.e., maintain composure in an emergency; adhere to Museum policy and procedures; courteous to donors and funders.)
• Weekend availability required. Exact schedule TBD.

Job Type: Part-time Salary: $14.40 per hour

Job Type: Part-time

Pay: From $14.40 per hour

Benefits:

• Flexible schedule

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $14