Property Manager - HUD Multifamily

The Property Manager is responsible for the operation of an assigned SHA multi-family property located in Springfield, Vermont. Including timely and effective marketing of rental units, tenant relations, rent collections, lease enforcement, evictions, maintaining high unit utilization rates, and maintaining compliance with HUD regulations and recertification process in a collaborative and timely manner. All activities must be completed in accordance with Fair Housing laws and all applicable state, federal, and local programs including but not limited to HUD Multifamily (Project Based Vouchers).

Essential Job Responsibilities:

• Responds in a timely and professional manner to telephone, email and in-person inquiries from tenants and potential applicants, addressing and resolving issues, clearly communicating eligibility criteria and process, and answering general questions as needed.
• Performs all activities associated with the efficient operation of the property, and assisting others as needed. Management activities include but are not limited to maintaining vacancy information, performing inspections regularly and assisting the Executive Director in creation of the annual budget.
• Conducts tenant certification interviews and calculates rent. Maintains data in housing agency software. Files certifications for HUD submission.
• Responsible for addressing tenant relations issues in a timely, professional manner, making referrals to social service agencies and other SHA programs as needed, rent collection, evictions, coordinating and facilitating move-ins and move outs, assisting in the enforcement of lease terms, and maintaining complete and accurate tenant files. Coordination with attorneys or other agencies as needed to facilitate any of these responsibilities.
• Ensure compliance with all income and occupancy restrictions, Landlord Certifications annually for renter tax rebates and HUD management and occupancy reviews.
• Coordinate, assist, and provide support to team members and other departments as needed.
• Other duties as required.

Job Qualifications

• Minimum of 3 years of experience in a customer service, human services, business or related field required.
• Knowledge of, and experience in HUD Housing programs as well as residential and/or commercial property management strongly preferred.
• Knowledge of Section 8, Federal, and State tenant laws and regulations.
• Ability to communicate effectively.
• Ability to exercise sound judgment.
• Contribute positively to professional and respectful office environment.
• Current HUD Occupancy & Compliance Certification(s) or ability to obtain same within six months of employment.
• Valid driver’s license and reliable transportation required.
• Criminal Background Check required.

Role Competencies

• Excellent customer service, communication, interpersonal, problem solving and analytical, and active listening skills.
• Strong conflict resolution, computer and technology skills, organization and planning skills, active listening skills.
• Ability to maintain professionalism under pressure, representing SHA in a positive manner at all times.
• Strong ability to handle highly sensitive, confidential information with discretion and tact.
• Acting with Empathy and Compassion: Seeks to understand and validate others’ perspectives and emotions.
• Exemplifying Integrity: Acts in fair and ethical manner towards others
• Managing Conflicts: Addresses critical existing or potential conflict
• Planning and Organizing: Plans and organizes own activities

Physical and Mental abilities: The Property Manager must have the physical and mental abilities to perform the essential job duties listed above.

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Springfield, VT (Required)

Ability to Relocate:

• Springfield, VT: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000 - $60,000