What are the responsibilities and job description for the Sales and General Manager - Portland position at Springer's Jewelers?
Position: Sales and General Manager
Springer's Jewelers Luxury Jewelry & Watch Retailer | Portland, ME
Springer’s Jewelers, one of America’s oldest fine jewelers, is seeking an experienced and inspiring General Manager to lead our luxury retail location in Portland. This is a unique opportunity to guide a talented team, deliver exceptional client experiences, and drive high-end sales in an environment defined by craftsmanship, heritage, and service.
About the Role
As General Manager, you will oversee all aspects of store performance—focusing on sales strategy, team leadership, operational excellence, and customer experience. You’ll collaborate closely with the Chief Revenue Officer and department managers to ensure our stores operate efficiently, meet performance goals, and uphold the highest luxury standards.
What You’ll Do
- Lead and inspire the sales team to exceed monthly and annual targets, with a focus on Gross Profit Dollars as our primary KPI.
- Foster a high-performance culture through coaching, training, and motivation.
- Ensure an exceptional luxury shopping experience for every client.
- Partner with the Service and Operations Managers to oversee all store functions, including inventory, merchandising, and service operations.
- Monitor KPIs, analyze performance, and adjust strategies to drive results.
- Support strategic marketing, events, and business development initiatives to grow brand awareness and sales.
What We’re Looking For
- 5 years of proven retail management experience, preferably in luxury jewelry, watches, or high-end retail.
- Exceptional leadership and communication skills.
- Strong understanding of sales strategies, KPIs, and customer engagement in a luxury environment.
- Experience managing inventory, merchandising, and operational procedures.
- Ability to analyze data and implement actionable business improvements.
- Bachelor’s degree in Business or related field preferred.
Working Conditions
- Full-time role with a flexible schedule, including weekends and holidays as needed.
- Ability to lift up to 25 lbs.
- Fast-paced, client-focused environment.
Why Join Us
At Springer’s, you’ll be part of a legacy brand with over 150 years of history, working alongside a team that values excellence, integrity, and genuine connection. We offer competitive compensation, growth opportunities, and the chance to make a lasting impact in luxury retail.
EEOC Statement
Springer’s Jewelers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.