What are the responsibilities and job description for the District IT Technician (DITT) position at Springdale Public Schools?
Title: District IT Technician (DITT)
Qualifications: (must be a self-starter who is able to work without direct supervision, and able to troubleshoot and research new or undocumented issues related to building-level technology equipment.)
The primary purpose of the DITT is to assist in the support of student learning and growth in the area of IT-related support to the Building IT Technician (BITT). Additionally, the DITT will provide technical support related to computer systems, hardware, and software at each building they are assigned. The DITT provides second-tier support for technology tickets assigned to and above the skills of the BITT. DITTs will provide additional expertise to run diagnostic tools, isolate technology problems, and fully implement solutions under the direction of the Enterprise Team and or Technology Director.
ESSENTIAL FUNCTIONS:
- Provide technical assistance and support for issues related to computer systems, software, hardware, and mobile devices.
- Install, modify, and repair computer hardware and software.
- Respond to issues in person, over the phone, or via remote control session.
- Submit suggestions for improving training manuals (SOP).
- Respond to help desk tickets in a timely manner.
- Ask questions to determine the nature of a problem.
- Walk BITT through the problem-solving process.
- Clean up computer through virus and malware scans, and removal of infected files or reimaging system.
- Use diagnostic tools to resolve problems.
- Primary troubleshooting of technical problems with Local Area Networks (LAN), WiFi, and other systems.
- Follow up with BITT to ensure issues have been resolved.
- Gain feedback from BITT about computer usage.
- Research to determine malfunctions that continue to occur, and track trends.
- Deploy Voice over IP telephone equipment.
- Configure and deploy Mobile devices through Mobile Device Management (MDM).
- Maintain schools office, conference, cafe, library, and classroom AV systems.
- Assists and supports other technology staff as requested including performing scheduled network tasks, updating software, monitoring network-level equipment, and providing internet and intranet user support and specialized training.
- Provides e-mail documentation and updates for user manuals as needed.
- Recommends and specifies the purchase of related products and services.
- Complies with all company policies and procedures.
- Performs other duties as assigned to meet organization needs.
- Follow CompTIA A Plus Troubleshooting
ABILITIES AND PHYSICAL DEMANDS:
- Must be able to lift at least 25 lbs.
- Must have knowledge of LAN, WAN, Internet, digital communication systems, telecommunications and data communications, standard operating systems, software packages, software utilities, and audio-visual equipment.
- Must have experience with system configuration, setup, repair, troubleshooting, and user support.
- Must be able to install and support Microsoft, Mac, and Google desktop technologies and all other building and district-level technology..
- Must be able to travel for work assignments and work additional hours as required.
EDUCATION AND OTHER REQUIREMENTS:
Associate's degree or related experience and/or training: or equivalent combination of education and experience which demonstrates the ability to perform duties comparable to those herein.
Bachelor's Degree and or industry-specific certifications preferred
CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
Must have a valid state driver’s license.
Must obtain vendor-specific certification for repair and support
Pay: $48,000.00 - $67,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $48,000 - $67,000