Self-Directed Services Coordinator Assistant

FLSA Status: Non-Exempt

Pay Level:

Reports to:  Supervisor of department or designee

Position Summary

Provides complex administrative support to the Self-Directed Services division. Duties include general clerical, receptionist, and project-based work.

Primary Duties and Responsibilities:

• Develops working knowledge of relevant agency software.
• Guides and advises Self-Directed Services staff in the development of budgets as necessary. 
• Corresponds with providers as necessary to collect documentation for departmental compliance.
• Complete and facilitate FIC duties under the guidance of the FIC.
• Assist individuals and their families in accessing service and supports identified in budgets.
• Provides support to FICs by assisting and uploading documents to Electronic Health Records, completing referral documents, and making phone calls as needed.
• Provide accurate and timely support of department personnel by typing, filing, telephone answering, and performing other clerical duties as necessary.
• Maintains office efficiencies including recording and monitoring expenses, supplies, and procedures; organizing and accurately maintaining a filing system; and managing office equipment or properties of the office.
• Provide administrative support of information by preparing and processing data input/output to Springbrook computer information systems.
• Facilitate overall department communication effectiveness by coordinating departmental, interdepartmental, and external communications.
• Aid department meeting effectiveness by scheduling, providing administrative support, and acting as minute-taker as requested.
• Aid in successful special project completion by providing clerical support, research, and data accumulation as requested.
• Requires a comprehensive knowledge of the program assigned.
• Assists intake department with collection of referrals and dissemination of information to appropriate staff
• Exercises discretion and independent judgment within understood policies.
• All other duties as assigned.

Qualifications, Skills and Knowledge Requirements:

• Associates degree or equivalent earned college credits in Health or Human Services or related field; Bachelor’s degree preferred
• Prior experience working in an administrative support position preferred.
• Duties require professional verbal and written communication skills.
• Organization, attention to detail, and ability to juggle multiple projects.
• Qualified applicants must also possess the ability to work collaboratively and independently in order to meet deadlines and achieve goals.
• Proficiency in or knowledge of using a variety of computer software and e-mail applications, especially Microsoft Excel, Outlook and Word; have the aptitude to learn other computer software as necessary.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response

Springbrook is an equal opportunity employer.  It is the policy of Springbrook to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race and/or any other status or characteristic protected by law. 

Salary : $18 - $20